Standards for Military Family Readiness programs

2020 Edition

Non-Medical Individual and Family Counseling (MIL-NMC) 6: Case Closing and Aftercare

Case closing is a planned, orderly process, and counselors provide an opportunity for customers to develop a plan for obtaining follow-up services when desired. 

2020 Edition




Customers who participate in non-medical counseling identify and build on strengths, develop skills to manage situational change, and improve functioning in daily activities at home, at work, and in their community.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the programs’ practices fully meet the standard and reflect a high level of capacity.  All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality and/or overall performance.
Substantial Implementation, Good Performance 
A rating of (2) indicates that a programs’ infrastructure and practices are basically sound but there is room for improvement. The majority of the standard's requirements have been met and the basic framework required by the standard has been implemented.  Minor inconsistencies and practices that are not fully developed are noted, however, these do not significantly impact service quality and/or overall performance.
Partial Implementation, Concerning Performance
A rating of (3) indicates that significant aspects of the programs’ observed infrastructure and/or practices require significant improvement. The program has not implemented the basic framework of the standard but instead has in place only part of this framework. Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  Service quality or program functioning may be compromised. Capacity is at a basic level.
Unsatisfactory Implementation and Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all. Observed infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.

Please see Rating Guidance for additional rating examples. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Interview:
    1. MFR program director
    2. Relevant staff
    3. Customers

MIL-NMC 6.01

Planning for case closing:

  1. is a clearly defined process that includes assignment of staff responsibility;
  2. begins at service initiation; and
  3. involves the counselor, the customer, and others, as appropriate to the needs and wishes of the customer.

MIL-NMC 6.02

Upon case closing, the MFR program notifies any collaborating service providers, as needed and in accordance with applicable privacy and confidentiality laws.

Related Standards:

MIL-NMC 6.03

Customers have the opportunity to develop an aftercare plan that:

  1. addresses short- and long-term needs, preferences, and goals;
  2. facilitates the initiation or continuation of needed supports and services; and
  3. helps identify sources of informal and social support.