Counseling is appropriate to the request or need for service and:
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Literature suggests that the most successful interventions are those that are driven by the goals of the customer and utilize strengths, coping mechanisms, and support networks to solve an identified problem. Assisting customers in identifying the concern that motivated them to seek out services, their service goals, and the tools they have to successfully accomplish their goals leads to greater self-sufficiency and fewer service needs in the future.
Counseling staff engage and motivate customers by demonstrating:
Interpretation Regarding element (c), examples of mechanisms that can be used to respond to the safety needs of customers include using staggered scheduling and separate entrances to ensure safety and anonymity; monitoring interactions among customers and staff to ensure they remain respectful, calming, and empowering; establishing and enforcing rules for the service environment; and soliciting and responding to feedback from customers regarding their perceived safety in the service environment.