Customers work with providers to develop and review services plans that are the basis for delivery of needed services and support.
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A services plan is:
Customers fully participate in the development of a services plan that includes:
The provider, the customer, and others as appropriate to the wishes of the customer regularly review progress toward achievement of agreed upon goals and sign revisions to service goals and plans.
Interpretation Examples of others that may be included in reviews include extended family members and significant others when appropriate to the needs of the customer and only with his or her consent.
Interpretation Timeframes for reviews may be set by DoD or Service policy. In the absence of such guidance, the MFR program should establish timeframes for review that are appropriate to the needs of the customer and the frequency and intensity of services provide.
The provider and a supervisor, or a service or peer team, review the case at least quarterly to assess:
Interpretation Timeframes for services plan review should be adjusted depending upon issues and needs of the customer, and the frequency and intensity of services provided.