Standards for Military Family Readiness programs

2020 Edition

Non-Medical Individual and Family Counseling (MIL-NMC) 3: Needs Assessment

Customers participate in an individualized, strengths-based, culturally responsive needs assessment that:

  1. is conducted using a standardized assessment tool that is appropriate to the request or need for service; and
  2. serves as the basis for developing the services plan.


Examples of considerations that contribute to a culturally responsive assessment include geographic location, language of choice, age and developmental level, and the customer's religious, racial, ethnic, and cultural background. 

2020 Edition




Customers who participate in non-medical counseling identify and build on strengths, develop skills to manage situational change, and improve functioning in daily activities at home, at work, and in their community.
Note:  Refer to the Assessment Matrix - MFR for additional assessment criteria. The elements of the matrix should be tailored according to the needs of specific customers or service design.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the programs’ practices fully meet the standard and reflect a high level of capacity.  All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality and/or overall performance.
Substantial Implementation, Good Performance 
A rating of (2) indicates that a programs’ infrastructure and practices are basically sound but there is room for improvement. The majority of the standard's requirements have been met and the basic framework required by the standard has been implemented.  Minor inconsistencies and practices that are not fully developed are noted, however, these do not significantly impact service quality and/or overall performance.
Partial Implementation, Concerning Performance
A rating of (3) indicates that significant aspects of the programs’ observed infrastructure and/or practices require significant improvement. The program has not implemented the basic framework of the standard but instead has in place only part of this framework. Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  Service quality or program functioning may be compromised. Capacity is at a basic level.
Unsatisfactory Implementation and Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all. Observed infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.

Please see Rating Guidance for additional rating examples. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Assessment procedures
  • Assessment tools or instruments
  • Customer files
  • Interview:
    1. MFR program director
    2. Relevant staff
    3. Customers