Standards for Military Family Readiness programs

2020 Edition

Military Lifestyle Support and Education (MIL-MLSE) 4: Relocation Assistance

The MFR program provides customers with services and support throughout the relocation process.

NA Access to relocation assistance is available only through referral to providers outside the MFR program. 
2020 Edition




Customers acquire the tools and resources needed to effectively navigate the military lifestyle, improve individual and family functioning, and promote positive adjustment and military family readiness. 
Full Implementation, Outstanding Performance
A rating of (1) indicates that the programs’ practices fully meet the standard and reflect a high level of capacity.  All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality and/or overall performance.
Substantial Implementation, Good Performance 
A rating of (2) indicates that a programs’ infrastructure and practices are basically sound but there is room for improvement. The majority of the standard's requirements have been met and the basic framework required by the standard has been implemented.  Minor inconsistencies and practices that are not fully developed are noted, however, these do not significantly impact service quality and/or overall performance.
Partial Implementation, Concerning Performance
A rating of (3) indicates that significant aspects of the programs’ observed infrastructure and/or practices require significant improvement. The program has not implemented the basic framework of the standard but instead has in place only part of this framework. Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  Service quality or program functioning may be compromised. Capacity is at a basic level.
Unsatisfactory Implementation and Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all. Observed infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.

Please see Rating Guidance for additional rating examples. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • See description of the relocation assistance program submitted in the Service Narrative (MIL-MLSE 4.01, MIL-MLSE 4.02)
  • Relocation programming curricula and informational materials/resources (MIL-MLSE 4.01)
  • Documentation of welcome efforts (MIL-MLSE 4.02)
  • Sponsorship program training curricula (MIL-MLSE 4.03)
  • Documentation tracking that designated sponsors have received training (MIL-MLSE 4.03)
  • Loan closet inventory and lending history, if applicable (MIL-MLSE 4.04)


The MFR program provides access to relocation information on the following topics, either directly or by referral, as appropriate to the customer's needs:

  1. sponsorship opportunities at the new location;
  2. moving costs and entitlements, including shipment of household items such as vehicles and pets;
  3. housing options and assistance including home buying, selling, and renting;
  4. financial management;
  5. child care;
  6. supports for new or single parents;
  7. support for foreign born spouses;
  8. local health care providers;
  9. area schools and educational support services;
  10. spouse employment and volunteer opportunities;
  11. immigration issues;
  12. cultural and community orientation, and intercultural relations training;
  13. overseas orientation;
  14. relocation stress management;
  15. installation check-in/check-out procedures; and
  16. services for family members with special needs.

Relocation stress management should consider the effects of relocation on both the spouse and children. Children may feel especially powerless and angry during the relocation as the family has little control over the decision to move. Research shows that the factors affecting adjustment following relocation are frequency and distance of the moves. Military families move more frequently and over longer distances than their civilian counterparts making this a key issue for military families. Positive parent-child relationships, marital satisfaction, and overall parent well-being have shown to act as protective factors against some of these effects.


The MFR program welcomes incoming Service members and their families to their new military community.


Examples of ways the MFR program welcomes incoming Service members and their families include, planned welcome events, welcome packets, new-comer orientations, or area tours.

NA The MFR program is not responsible for organizing or participating in welcome events or activities for incoming Service members and their families.


The MFR program supports the sponsorship program by training designated sponsors.


MFR programs that operate a loan closet for incoming and outgoing Service members and their families:

  1. keep accurate, up-to-date records of its inventory and lending history; and
  2. ensure the closet is stocked with useful items in good repair.

NA The MFR program does not operate a loan closet.