Standards for Military Family Readiness programs

2020 Edition

Military Lifestyle Support and Education (MIL-MLSE) 3: Service Delivery

The MFR program provides preventive, educational, and supportive services using an array of service modalities.

2020 Edition

Currently viewing: MILITARY LIFESTYLE SUPPORT AND EDUCATION (MIL-MLSE)

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Purpose

Customers acquire the tools and resources needed to effectively navigate the military lifestyle, improve individual and family functioning, and promote positive adjustment and military family readiness. 
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the programs’ practices fully meet the standard and reflect a high level of capacity.  All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality and/or overall performance.
2
Substantial Implementation, Good Performance 
A rating of (2) indicates that a programs’ infrastructure and practices are basically sound but there is room for improvement. The majority of the standard's requirements have been met and the basic framework required by the standard has been implemented.  Minor inconsistencies and practices that are not fully developed are noted, however, these do not significantly impact service quality and/or overall performance.
3
Partial Implementation, Concerning Performance
A rating of (3) indicates that significant aspects of the programs’ observed infrastructure and/or practices require significant improvement. The program has not implemented the basic framework of the standard but instead has in place only part of this framework. Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  Service quality or program functioning may be compromised. Capacity is at a basic level.
4
Unsatisfactory Implementation and Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all. Observed infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.

Please see Rating Guidance for additional rating examples. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence

MIL-MLSE 3.01

The MFR program provides preventive, educational, and supportive services using an array of service modalities, including:
  1. educational classes and workshops, including opportunities for distance learning, when appropriate;
  2. briefings;
  3. access to supportive peer networks;
  4. public or social media venues, when available;
  5. self-directed information gathering such as access to informational databases or on-site computers;
  6. appropriate referrals to formal and informal services and supports; and
  7. individual support and assistance.
Related Standards:

Interpretation

Examples of public media venues include online networking websites and community forums. Examples of informational databases include Military OneSource, Turbo TAP, America’s Career Network, eBenefits, National Resource Directory, VMET, and Service-specific websites.

MIL-MLSE 3.02

MFR program services provided in a group setting:
  1. utilize a format (e.g. classroom setting, coaching, role playing, etc) that is appropriate to the topic being addressed;
  2. reflect the characteristics of group participants including age, developmental level, race, culture, ethnicity, language, and literacy level;
  3. allow participants to identify what they hope to achieve through their participation and work towards their individual goals;
  4. emphasize group learning, sharing, and relationship building in a safe, supportive environment;
  5. are designed to respond flexibly to the changing needs of group members; and
  6. are sensitive to any impact the demographic make-up of the group might have on the comfort of participants.
Note: MIL-MLSE 3.02 applies to any MFR program services provided in a group setting including preventive, educational, supportive, and therapeutic groups.

MIL-MLSE 3.03

The MFR program maintains, or has access to, a file of reliable civilian and military resources that is updated at regular intervals and includes:
  1. name, location, and contact information including telephone number, email address, and Web address as applicable;
  2. hours of operation;
  3. services offered;
  4. languages offered, when available;
  5. fee structure, when available; and
  6. eligibility requirements, when available.

Interpretation

Among other things, information on military resources should include the full array of services available through the family readiness system. For relocation services, processes for updating the database at regular intervals shall include certifying relocation information in the Computer Information System quarterly. Programs that use information and referral databases managed by another entity should be able to demonstrate how they know the information provided by the host organization is accurate and up-to-date.
 

MIL-MLSE 3.04

When a referral is needed or requested, the MFR program promptly refers or connects customers to appropriate resources based on consideration of the following:
  1. stated needs or request for service;
  2. geographic location;
  3. eligibility criteria for recommended programs or services, including activation status as applicable; 
  4. the preferences of the customer regarding the provider’s credentials and professional capabilities; and
  5. confidentiality expectations of the customer. 
Related Standards: