Standards for Military Family Readiness programs

2020 Edition

Human Resources (MIL-HR) 5: Performance Review

The MFR program encourages performance improvement through open, two-way communication. 
2020 Edition

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Purpose

A qualified, trained, and supported workforce contributes to the delivery of quality services that promote customer satisfaction and positive service delivery results. 
Note: The standards in MIL-HR 5 do not apply to contractors.

Note: The standards in MIL-HR 5 are NA for volunteers if the MFR program is being reviewed under Volunteer Coordination (MIL-VC).
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the programs’ practices fully meet the standard and reflect a high level of capacity.  All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or overall performance.  
2
Substantial Implementation, Good Performance 
A rating of (2) indicates that a programs’ infrastructure and practices are basically sound but there is room for improvement. The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  Minor inconsistencies and practices that are not fully developed are noted; however, these do not significantly impact service quality or overall performance.
3
Partial Implementation, Concerning Performance
A rating of (3) indicates that significant aspects of the programs’ observed infrastructure and/or practices require significant improvement. The program has not implemented the basic framework of the standard but instead has in place only part(s) of this framework. Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  Service quality or program functioning may be compromised. Capacity is at a basic level.
4
Unsatisfactory Implementation and Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all. The programs’ observed administration and management infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.

Please see Rating Guidance for additional rating examples. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • Performance review procedures (MIL-HR 5.01)
  • Local-level documentationfor tracking completion of performance reviews (MIL-HR 5.01)
  • Performance review process templates/forms (MIL-HR 5.02)

MIL-HR 5.01

The MFR program provides:
  1. every government employee with a written performance review at least annually that involves the staff person and the supervisor; and
  2. volunteers with regular feedback on performance that is appropriate to the complexity and intensity of the volunteer assignment and the preferences of the volunteer.

MIL-HR 5.02

The performance review process  emphasize self-development and professional growth and includes:
  1. specific expectations defined in the position description;
  2. program-wide expectations for staff;
  3. objectives established in the last review period;
  4. accomplishments and challenges since the last review period;
  5. completion of the new year’s performance plan with objectives for future performance; and
  6. individualized professional development plans that may contribute to improved job performance.