Standards for Military Family Readiness programs

2020 Edition

Human Resources (MIL-HR) 3: Staff Qualifications

Staff are qualified to fulfill their job responsibilities.
NA The MFR program does not provide Family Advocacy Program Services (MIL-FAP), Non-Medical Individual and Family Counseling (MIL-NMC), Financial Readiness Programs (MIL-FR), or serve children and youth without the parent or legal guardian present.
 
2020 Edition

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Purpose

A qualified, trained, and supported workforce contributes to the delivery of quality services that promote customer satisfaction and positive service delivery results. 
Related Standards:
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the programs’ practices fully meet the standard and reflect a high level of capacity.  All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or overall performance.  
2
Substantial Implementation, Good Performance 
A rating of (2) indicates that a programs’ infrastructure and practices are basically sound but there is room for improvement. The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  Minor inconsistencies and practices that are not fully developed are noted; however, these do not significantly impact service quality or overall performance.
3
Partial Implementation, Concerning Performance
A rating of (3) indicates that significant aspects of the programs’ observed infrastructure and/or practices require significant improvement. The program has not implemented the basic framework of the standard but instead has in place only part(s) of this framework. Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  Service quality or program functioning may be compromised. Capacity is at a basic level.
4
Unsatisfactory Implementation and Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all. The programs’ observed administration and management infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.

Please see Rating Guidance for additional rating examples. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Interview:
    1. MFR program director
    2. Relevant staff

MIL-HR 3.01

All FAP staff conducting clinical assessment of, or providing clinical treatment to, survivors of child or domestic abuse, alleged perpetrators, and their family members have the following minimum qualifications:
  1. a Master’s degree in a human service or behavioral health field from an accredited university or college;
  2. the highest licensure in a state or clinical licensure in good standing in a state that authorizes independent clinical practice;
  3. two years experience working in the field of child or domestic abuse; 
  4. clinical privileges or supervision by a privileged clinical service provider in accordance with Service FAP headquarters policies.
NA The MFR program does not provide Family Advocacy Program (MIL-FAP) services or the family readiness FAP provides education, information, and referral services only and is not authorized to provide clinical services.
 

MIL-HR 3.02

All FAP staff who provide prevention and education services have the following minimum qualifications:
  1. a Bachelor’s degree from an accredited university or college in social work, psychology, marriage/family/child counseling, counseling or behavioral science, nursing, education, or community or public health;
  2. two years experience in a family and children’s services public agency or family and children’s services community organization, one year of which is in prevention, intervention, or treatment of child and domestic abuse; and
  3. supervision by a qualified staff person in accordance with Service FAP headquarters policies.
NA The MFR program does not provide Family Advocacy Program (MIL-FAP) services.

MIL-HR 3.03

All FAP staff providing victim advocacy services have the following minimum qualifications:
  1. a Bachelor’s degree from an accredited university or college in social work, psychology, marriage/family/child counseling, counseling or behavioral science, or criminal justice;
  2. two years experience in assisting and providing advocacy services to victims of domestic abuse or sexual assault; and
  3. supervision by a Master’s level social worker.
NA The MFR program does not provide victim advocacy services.
 

MIL-HR 3.04

FAP staff who provide social work or nursing services within the New Parent Support Program are:
  1. social workers or marriage and family therapists with a Master’s degree from an accredited university or college, the highest licensure in a state or clinical licensure in good standing in a state that authorizes independent clinical practice, two years experience in child abuse prevention, intervention, or treatment, and clinical privileges or supervision by a privileged clinical service provider in accordance with Service FAP headquarters policies; or
  2. registered nurses with a Bachelor of Science degree from an accredited university or college in nursing, a current non-restrictive U.S. license to practice nursing, two years direct experience in child abuse prevention, intervention or treatment, maternal or child health, community health, or mental health, and clinical privileges or supervision by a privileged clinical service provider in accordance with Service FAP headquarters policies.
NA The MFR program does not provide New Parent Support Program services.
 

MIL-HR 3.05

FAP home-visitors in the New Parent Support Program have professional qualifications appropriate to the home visiting model.
NA The MFR program does not provide New Parent Support Program services.
 
The choice to use registered nurses or licensed social workers as home visitors should be  based on the overall goal of the program. Registered nurses possess the professional qualifications to work in a home visiting program focused on encouraging healthful pregnancies or effective family planning, while a licensed social worker is a better choice for a program focused on improving parent-child interactions or improving parent sensitivity.

MIL-HR 3.06

Non-medical individual and family counseling staff are qualified by:
  1. a Master’s degree in social work, psychology, marriage and family therapy, or counseling from an accredited university or college;
  2. a valid, unrestricted counseling license or certification to provide counseling services as an independent practitioner in their respective fields; and
  3. counseling experience.
NA The MFR program does not provide Non-medical Individual and Family Counseling (MIL-NMC).

MIL-HR 3.07

Supervisors of clinical staff have the following minimum qualifications:
  1. a Master’s degree in a human service or behavioral health field from an accredited university or college;
  2. training in supervision; and
  3. at least two years of supervised experience providing clinical services.
NA The MFR program does not provide Family Advocacy Program or Non-Medical Individual and Family Counseling services or the family readiness FAP provides education, information, and referral services only and is not authorized to provide clinical services.

MIL-HR 3.08

Staff designated to provide financial management services have:
  1. a bachelor's degree from an accredited college or university; and
  2. a nationally recognized counselor certification status per DoD and Service policies.
NA The MFR program does not provide Financial Readiness Program (MIL-FR) services.

MIL-HR 3.09

Supervisors of financial management staff have a bachelor’s degree from an accredited college or university. 
 
NA The MFR program does not provide Financial Readiness Program (MIL-FR) services.

Fundamental Practice

MIL-HR 3.10

MFR programs serving children and youth without the parent or legal guardian present ensure that there is at least one staff person certified in basic first aid and age-appropriate CPR available at all activities and events.

Interpretation

Online certification programs without an in-person component do not meet the intent of MIL-HR 3.10.
NA The MFR program does not serve children and youth without the parent or legal guardian present.