Standards for Military Family Readiness programs

2020 Edition

Financial Readiness Programs (MIL-FR) 1: Service Philosophy

The MFR program’s delivery of financial readiness programs is guided by a service philosophy that:
  1. establishes the foundational principles that inform all aspects of service delivery;
  2. is based on the best available evidence of service effectiveness;
  3. reflects the input of the MFR program’s customers and community partners;
  4. promotes meaningful participation, inclusion, and self-determination;
  5. is grounded in the social and cultural context of the military community; and
  6. is understood by staff.
2020 Edition

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Purpose

Customers who participate in Financial Readiness Programs gain personal financial management skills, learn strategies to prevent and resolve financial problems, and identify short and long-term actions to achieve financial goals and ensure personal, family, and mission readiness.
Related Standards:
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the programs’ practices fully meet the standard and reflect a high level of capacity.  All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality and/or overall performance.
2
Substantial Implementation, Good Performance 
A rating of (2) indicates that a programs’ infrastructure and practices are basically sound but there is room for improvement. The majority of the standard's requirements have been met and the basic framework required by the standard has been implemented.  Minor inconsistencies and practices that are not fully developed are noted, however, these do not significantly impact service quality and/or overall performance.
3
Partial Implementation, Concerning Performance
A rating of (3) indicates that significant aspects of the programs’ observed infrastructure and/or practices require significant improvement. The program has not implemented the basic framework of the standard but instead has in place only part of this framework. Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  Service quality or program functioning may be compromised. Capacity is at a basic level.
4
Unsatisfactory Implementation and Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all. Observed infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.

Please see Rating Guidance for additional rating examples. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • MIL-FR service philosophy
  • Evidence base for selected interventions, when applicable
  • Interview:
    1. MFR Program director
    2. Relevant staff
    3. Customers