Standards for Military Family Readiness programs

2020 Edition

Family Advocacy Program Services (MIL-FAP) 8: Child Abuse and Neglect Case Management Services

The MFR program arranges, provides, and coordinates the delivery of services to ensure child safety, promote well-being, and keep families together whenever possible.

NA The MFR FAP is not responsible for manageging cases meeting DoD criteria for child abuse and neglect.
2020 Edition




Customers receiving Family Advocacy Program Services gain new competencies, improve individual and family functioning and resiliency, make connections in their community, and reduce their risk for family violence.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the programs’ practices fully meet the standard and reflect a high level of capacity.  All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality and/or overall performance.
Substantial Implementation, Good Performance 
A rating of (2) indicates that a programs’ infrastructure and practices are basically sound but there is room for improvement. The majority of the standard's requirements have been met and the basic framework required by the standard has been implemented.  Minor inconsistencies and practices that are not fully developed are noted, however, these do not significantly impact service quality and/or overall performance.
Partial Implementation, Concerning Performance
A rating of (3) indicates that significant aspects of the programs’ observed infrastructure and/or practices require significant improvement. The program has not implemented the basic framework of the standard but instead has in place only part of this framework. Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  Service quality or program functioning may be compromised. Capacity is at a basic level.
Unsatisfactory Implementation and Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all. Observed infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.

Please see Rating Guidance for additional rating examples. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Guidelines or procedures regarding regular in-person contact with the customer (MIL-FAP 8.02)

MIL-FAP 8.01

The MFR program directly provides, refers, contracts, or otherwise arranges for needed therapeutic, educational, and supportive services, as appropriate to the needs of the customer, including:

  1. parent education and family support;
  2. homemaker or home health aide services;
  3. child care;
  4. respite care;
  5. non-medical, individual and family counseling services; and
  6. education, employment, and housing services.

Fundamental Practice

MIL-FAP 8.02

In-person contact with the customer is made at least monthly, or more frequently as appropriate to the needs of the customer, to:

  1. establish effective working relationships;
  2. assess safety and well-being;
  3. monitor service delivery including confirmation that services were initiated, that they continue to meet the needs of the customer, and that they are responsive to complaints or problems that develop regarding service delivery; and
  4. measure and support the achievement of agreed upon goals.


When other providers are visiting the customer, and all providers are effectively sharing information, the MFR program may decrease the frequency of in-person contact.