Customers who receive ongoing services work with providers to develop and review services plans that are the basis for delivery of needed services and support.
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Customers fully participate in the development of a services plan that includes:
Interpretation Generally children age six or over are to be included in service planning if clinically appropriate and agreed to by the parent or legal guardian.
Interpretation Examples of factors that should be addressed by the services plan include the gender of the perpetrator, grief, substance use or misuse, co-occurring domestic abuse and child abuse and neglect, the existance of trauma, and deployment.
When the assessment identifies a need for multiple service interventions, the services plan should integrate services provided by cooperating service providers to the greatest extent possible when its in the best interest of the customer and with his or her consent.
Extended family members and significant others, as appropriate to the needs of the customer and with his or her consent, are advised of ongoing progress and invited to participate in case conferences and MFR program services.
Service planning in family violence cases addresses:
The provider, the customer, and others as appropriate to the wishes of the customer regularly review progress toward achievement of agreed upon goals and make revisions to service goals and plans.
The provider and a supervisor, or a service or peer team, review the case at least quarterly to assess:
Interpretation Timeframes for services plan review should be adjusted depending upon the issues and needs of customers, and the frequency and intensity of services provided.