Standards for Military Family Readiness programs

2020 Edition

Family Advocacy Program Services (MIL-FAP) 7: Service Planning and Monitoring

Customers who receive ongoing services work with providers to develop and review services plans that are the basis for delivery of needed services and support. 

 

2020 Edition

Currently viewing: FAMILY ADVOCACY PROGRAM SERVICES (MIL-FAP)

VIEW THE STANDARDS

Purpose

Customers receiving Family Advocacy Program Services gain new competencies, improve individual and family functioning and resiliency, make connections in their community, and reduce their risk for family violence.
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the programs’ practices fully meet the standard and reflect a high level of capacity.  All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality and/or overall performance.
2
Substantial Implementation, Good Performance 
A rating of (2) indicates that a programs’ infrastructure and practices are basically sound but there is room for improvement. The majority of the standard's requirements have been met and the basic framework required by the standard has been implemented.  Minor inconsistencies and practices that are not fully developed are noted, however, these do not significantly impact service quality and/or overall performance.
3
Partial Implementation, Concerning Performance
A rating of (3) indicates that significant aspects of the programs’ observed infrastructure and/or practices require significant improvement. The program has not implemented the basic framework of the standard but instead has in place only part of this framework. Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  Service quality or program functioning may be compromised. Capacity is at a basic level.
4
Unsatisfactory Implementation and Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all. Observed infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.

Please see Rating Guidance for additional rating examples. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities

MIL-FAP 7.01

A services plan is:
  1. developed within established timeframes and expedited service planning is available when crisis or urgent need is identified;
  2. based on the findings of the assessment; and
  3. individualized to meet the unique needs of the customer.

MIL-FAP 7.02

Customers fully participate in the development of a services plan that includes:

  1. the customer’s stated goals, desired outcomes, and timeframes for achieving them;
  2. agreed-upon services and supports to be provided, and by whom;
  3. timeframes for evaluating progress, when applicable; and
  4. documentation of the customer’s participation, including children when appropriate, in developing the plan.

Interpretation

Generally children age six or over are to be included in service planning if clinically appropriate and agreed to by the parent or legal guardian.


MIL-FAP 7.03

Customers fully participate in the development of a services plan that is tailored to meet their unique needs and stated goals by:
  1. building on their strengths and resources;
  2. addressing risks including factors that contribute to family stress such as deployment or frequent relocation;
  3. addressing family relationships and informal social networks;
  4. reflecting their cultural needs and the role that cultural traditions can play in addressing presenting concerns;
  5. reflecting the developmental needs of children in the home;
  6. supporting the development of protective factors; and
  7. reflecting their description of resources, concerns, and priorities.

Interpretation

Examples of factors that should be addressed by the services plan include the gender of the perpetrator, grief, substance use or misuse, co-occurring domestic abuse and child abuse and neglect, the existance of trauma, and deployment.

Some research suggests that survivors of domestic abuse find services more helpful and effective when they have a greater sense of control and when staff listen to and respect them.

MIL-FAP 7.04

When the assessment identifies a need for multiple service interventions, the services plan should integrate services provided by cooperating service providers to the greatest extent possible when its in the best interest of the customer and with his or her consent.

Related Standards:

MIL-FAP 7.05

Extended family members and significant others, as appropriate to the needs of the customer and with his or her consent, are advised of ongoing progress and invited to participate in case conferences and MFR program services.


MIL-FAP 7.06

Service planning in family violence cases addresses:

  1. strategies to change behaviors and conditions that led to the abuse;
  2. services and supports available to address the effects of abuse and to prevent future abuse;
  3. how the MFR program can support the achievement of child and partner safety and child and family well-being; and
  4. expectations and potential consequences of non-compliance with the service plan.
NA The MFR FAP provides education, information and referral, and safety planning only and is not authorized to provide clinical treatment services.

MIL-FAP 7.07

The provider, the customer, and others as appropriate to the wishes of the customer regularly review progress toward achievement of agreed upon goals and make revisions to service goals and plans.

Interpretation

Timeframes for reviews may be set by DoD or Service policy. In the absence of such guidance, the MFR program should establish timeframes for review that are appropriate to the needs of the customer and the frequency and intensity of services provide.

MIL-FAP 7.08

The provider and a supervisor, or a service or peer team, review the case at least quarterly to assess:

  1. services plan implementation;
  2. the customer's progress toward achieving goals and desired outcomes; and
  3. the continuing appropriateness of indentified goals.

Interpretation

Timeframes for services plan review should be adjusted depending upon the issues and needs of customers, and the frequency and intensity of services provided.


Fundamental Practice

MIL-FAP 7.09

If new concerns arise about the safety of individuals residing in the home at any point during service delivery, the MFR program immediately:
  1. initiates a safety plan if one does not already exist;
  2. obtains resources or services to address unmet basic needs; and
  3. makes a referral to military law enforcement, the command, or child protective services as appropriate.

Interpretation

Examples of basic needs include food, clothing, financial resources, and shelter. In some cases, treatment or services should also be initiated immediately.