Standards for Military Family Readiness programs

2020 Edition

Family Advocacy Program Services (MIL-FAP) 12: Case Closing and Aftercare

Case closing is a planned, orderly process, and the MFR program provides an opportunity for customers to develop a plan for obtaining follow-up services when desired.

2020 Edition




Customers receiving Family Advocacy Program Services gain new competencies, improve individual and family functioning and resiliency, make connections in their community, and reduce their risk for family violence.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the programs’ practices fully meet the standard and reflect a high level of capacity.  All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality and/or overall performance.
Substantial Implementation, Good Performance 
A rating of (2) indicates that a programs’ infrastructure and practices are basically sound but there is room for improvement. The majority of the standard's requirements have been met and the basic framework required by the standard has been implemented.  Minor inconsistencies and practices that are not fully developed are noted, however, these do not significantly impact service quality and/or overall performance.
Partial Implementation, Concerning Performance
A rating of (3) indicates that significant aspects of the programs’ observed infrastructure and/or practices require significant improvement. The program has not implemented the basic framework of the standard but instead has in place only part of this framework. Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  Service quality or program functioning may be compromised. Capacity is at a basic level.
Unsatisfactory Implementation and Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all. Observed infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.

Please see Rating Guidance for additional rating examples. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities

Fundamental Practice

MIL-FAP 12.01

The MFR program evaluates the need to keep each domestic or child abuse and neglect case open at least quarterly and uses criteria that consider safety and risk factors to determine when to close a case.


Regular evaluations may be conducted at intervals set by DoD or Service policy, but cannot exceed three months.

MIL-FAP 12.02

Planning for case closing:

  1. is a clearly defined process that includes assignment of staff responsibility;
  2. begins at service initiation;
  3. involves the provider, the customer, and others, as appropriate to the needs and wishes of the customer; and
  4. includes discussion about successful changes in behaviors and reduced risk of abuse, and plans and strategies for maintaining those changes.

MIL-FAP 12.03

Upon case closing, the MFR program notifies any collaborating service providers as needed and in accordance with applicable privacy and confidentiality laws.

Related Standards:

MIL-FAP 12.04

Customers have the opportunity to develop an aftercare plan that:

  1. addresses short- and long-term needs, preferences, and goals;
  2. facilitates the initiation or continuation of needed supports and services; and
  3. helps identify sources of informal and social support.