Standards for Military Family Readiness programs

2020 Edition

Emergency Family Assistance (MIL-EFA) 3: Initial Contact

The MFR program's procedures for initial contact:
  1. give priority to urgent needs and individual emergency situations, including early recognition of vulnerable populations;
  2. support timely initiation of services either directly or by connecting customers with an appropriate provider when identified needs exceed the mission or capacity of the MFR program or the EFA response; and
  3. provide for placement on a waiting list if desired and appropriate, given identified needs.
2020 Edition




Emergency Family Assistance promotes short and long-term recovery services and aids in the return to a stable environment and mission ready status for DoD personnel following an all-hazards incident.
Full Implementation, Outstanding Performance
A rating of (1) indicates that the programs’ practices fully meet the standard and reflect a high level of capacity.  All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality and/or overall performance.
Substantial Implementation, Good Performance 
A rating of (2) indicates that a programs’ infrastructure and practices are basically sound but there is room for improvement. The majority of the standard's requirements have been met and the basic framework required by the standard has been implemented.  Minor inconsistencies and practices that are not fully developed are noted, however, these do not significantly impact service quality and/or overall performance.
Partial Implementation, Concerning Performance
A rating of (3) indicates that significant aspects of the programs’ observed infrastructure and/or practices require significant improvement. The program has not implemented the basic framework of the standard but instead has in place only part of this framework. Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  Service quality or program functioning may be compromised. Capacity is at a basic level.
Unsatisfactory Implementation and Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all. Observed infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.

Please see Rating Guidance for additional rating examples. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for initial contact
  • Documentation of service delivery, when available, (e.g. customer files, utilization reports, etc.) as evidence that services are initiated promptly
  • Interview:
    1. MFR program director
    2. Relevant staff