The MFR program protects the rights of all customers by:
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Customers have appropriate access to a written summary of their rights and responsibilities, that includes:
Interpretation The way the MFR program provides appropriate access to this document will vary given the program design or service modality. Examples include posting a copy, providing an electronic copy via email or on a Website, or providing a hard copy to the customer during an in-person meeting.
Interpretation When working with customers who have been deemed incapacitated by the court, the depth or content of information provided may vary based on the individual’s assessed capacity to understand the information, the court order, and state law.
A written summary of customer rights and their responsibilities is posted in the reception areas of all service delivery locations.
The MFR program states in writing circumstances under which it will serve minors without consent from a parent or legal guardian, and provides this information upon request.
NA The MFR program does not serve minors without consent from a parent or legal guardian.
Customers are informed of their responsibility to provide relevant information as a basis for receiving services and participating in service decisions.
Customers have the right to fair and equitable treatment including:
The MFR program accommodates the language needs of customers by:
Customers, and a parent or legal guardian when applicable, participate in all service decisions and have the right to:
Customers have a right to review and, when desired, add a statement to their files in accordance with applicable laws and regulations and:
Interpretation One example of how the MFR program can safely grant customers access to their electronic customer files is by printing the contents of the file.