Standards for Military Family Readiness programs

2020 Edition

Administrative and Service Environment (MIL-ASE) 3: Emergency Response Preparedness

The MFR program plans for emergencies in its facilities. 

2020 Edition




The MFR program’s administrative and service environments contribute to program effectiveness and are respectful, safe, and accessible. 
Full Implementation, Outstanding Performance
A rating of (1) indicates that the programs’ practices fully meet the standard and reflect a high level of capacity.  All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or overall performance.  
Substantial Implementation, Good Performance 
A rating of (2) indicates that a programs’ infrastructure and practices are basically sound but there is room for improvement. The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  Minor inconsistencies and practices that are not fully developed are noted; however, these do not significantly impact service quality or overall performance.
Partial Implementation, Concerning Performance
A rating of (3) indicates that significant aspects of the programs’ observed infrastructure and/or practices require significant improvement. The program has not implemented the basic framework of the standard but instead has in place only part(s) of this framework. Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  Service quality or program functioning may be compromised. Capacity is at a basic level.
Unsatisfactory Implementation and Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all. The programs’ observed administration and management infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.

Please see Rating Guidance for additional rating examples. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • When MIL-EFA has not been assigned, a description or relevant portions of the Emergency Family Assistance (EFA) Plan outlining the MFR program's role in the local EFA Plan (For Reserve component, include a separate description for each applicable MFR program location)(MIL-ASE 3.04)
  • Training materials and documentation tracking completion of staff training on the emergency response plan (MIL-ASE 3.01)
  • Fire drill logs (MIL-ASE 3.03)
  • Training materials and documentation tracking completion of staff training on the Emergency Family Assistance (EFA) Plan, when applicable (MIL-ASE 3.04)
  • Interview:
    1. MFR program director
    2. Relevant staff
  • Observe facilities

Fundamental Practice

MIL-ASE 3.01

The MFR program maintains an emergency response plan that addresses its immediate response to emergencies affecting its facilities and includes procedures for:

  1. complying with the installation-wide emergency response plan, when applicable;
  2. training staff on implementing the emergency response plan;
  3. arranging for a temporary work site in the event of facility closure;
  4. communicating with staff, customers, the public, and the media;
  5. alerting emergency responders;
  6. evacuating individuals within the facility including persons with mobility challenges and other special needs; and
  7. accounting for the whereabouts of staff and customers; 
Related Standards:


MIL-ASE 3.01 applies to the MFR program's immediate response to emergency situations affecting its facilities and is distinct from the MFR program's responsibility to manage and oversee an Emergency Family Assistance response in the event of an all hazards incident. 


For MFR programs that serve children and youth without a parent or legal guardian present, communicating with customers includes reviewing the emergency response plan with children and youth prior to the start of an activity or event. This does not include when the MFR program only serves children and youth through its Family Advocacy Program (MIL-FAP) or non-medical individual and family counseling (MIL-NMC) program


Regarding element (b), examples of training methods include classroom-based learning, self-paced training, and practice drills. 

Fundamental Practice

MIL-ASE 3.02

The MFR program maintains:

  1. a readily available communication device;
  2. poison control information;
  3. first aid supplies and manuals; and
  4. emergency contact and health information for all participants when the MFR program serves children and youth without a parent or legal guardian present.
Note: Element d is NA when the MFR program does not serve children and youth without a parent or legal guardian present.

Fundamental Practice

MIL-ASE 3.03

The MFR program ensures fire drills are held at least annually and documentation of the drills is maintained on site.


For a rating of 1, documentation that fire drills occur annually must be maintained on-site. If fire drills are not being conducted annually, the MFR program may still receive a rating of 2 if they can demonstrate that reasonable efforts have been made to notify and follow-up with responsible parties.

MIL-ASE 3.04

MFR program staff are trained on and familiar with the local area’s Emergency Family Assistance (EFA) plan and the role they will play in supporting DoD personnel in the event of an all-hazards incident.
Related Standards:


Training may be provided by the entity responsible for coordinating the response.
NA The MFR program or all of the Reserve component MFR program’s locations are responsible for management and oversight of the Emergency Family Assistance (EFA) response, and are being reviewed under Emergency Family Assistance (MIL-EFA).
Note: For the purposes of this standard, DoD personnel includes all Active components, Reserve components, DoD civilians, DoD families, DoD and non-DoD tenants, transient DoD and US Government Personnel, and DoD contractors living or working on DoD Installations worldwide.

Note: Only those MFR programs or Reserve component MFR program locations that are not directly responsible for managing and overseeing the local EFA response will be expected to meet the requirements of this standard. Those program locations directly responsible for managing and overseeing the EFA will be reviewed under Emergency Family Assistance (MIL-EFA). For the Reserve component, each MFR program location will be evaluated separately to determine the applicability of MIL-ASE 3.04