Standards for Military Family Readiness programs

2020 Edition

Administrative and Service Environment (MIL-ASE) 2: Legal and Regulatory Compliance

The MFR program’s facilities meet applicable laws, regulations, guidelines, and codes.
 

Interpretation

The MFR program should have access to current documentation (e.g., inspection reports) showing that it has met applicable health and safety codes, regulations, and guidelines. For example, the MFR program should obtain relevant documentation from responsible parties demonstrating that it’s facilities have passed health, building, and fire inspections. When the MFR program cannot obtain access to the required documentation from relevant authorities, some programs may choose to arrange for their own inspection of the MFR program space by a qualified person, or develop plans that document their efforts to remain in compliance.

Interpretation

When MFR program facilities are not free of architectural barriers, and the facility’s age or excessive cost prevent change, standard implementation may be demonstrated by coordinating the use of other facilities to ensure access to services for current or future customers with physical disabilities. 
2020 Edition

Currently viewing: ADMINISTRATIVE AND SERVICE ENVIRONMENT (MIL-ASE)

VIEW THE STANDARDS

Purpose

The MFR program’s administrative and service environments contribute to program effectiveness and are respectful, safe, and accessible. 
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the programs’ practices fully meet the standard and reflect a high level of capacity.  All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or overall performance.  
2
Substantial Implementation, Good Performance 
A rating of (2) indicates that a programs’ infrastructure and practices are basically sound but there is room for improvement. The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  Minor inconsistencies and practices that are not fully developed are noted; however, these do not significantly impact service quality or overall performance.
3
Partial Implementation, Concerning Performance
A rating of (3) indicates that significant aspects of the programs’ observed infrastructure and/or practices require significant improvement. The program has not implemented the basic framework of the standard but instead has in place only part(s) of this framework. Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  Service quality or program functioning may be compromised. Capacity is at a basic level.
4
Unsatisfactory Implementation and Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all. The programs’ observed administration and management infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.

Please see Rating Guidance for additional rating examples. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • Documentation of facility compliance with applicable laws, regulations, guidelines and codes such as copies of inspection reports, a signed letter certifying compliance, certificates of occupancy, licenses, etc.
  • Interview:
    1. MFR program director
    2. Facility management staff
  • Observe facility