Standards for Military Family Readiness programs

2020 Edition

Administration and Management (MIL-AM) 7: Technology and Information Management

The MFR program’s technology and information systems support operations and service delivery.

 

2020 Edition

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Purpose

Through sound administration and effective management, the MFR program achieves its vision, mission and strategic goals; assures appropriate use of resources for the good of customers; and remains responsive to the needs of the military community.
Related Standards:
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the programs’ practices fully meet the standard and reflect a high level of capacity.  All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or overall performance.  
2
Substantial Implementation, Good Performance 
A rating of (2) indicates that a programs’ infrastructure and practices are basically sound but there is room for improvement. The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  Minor inconsistencies and practices that are not fully developed are noted; however, these do not significantly impact service quality or overall performance.
3
Partial Implementation, Concerning Performance
A rating of (3) indicates that significant aspects of the programs’ observed infrastructure and/or practices require significant improvement. The program has not implemented the basic framework of the standard but instead has in place only part(s) of this framework. Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  Service quality or program functioning may be compromised. Capacity is at a basic level.
4
Unsatisfactory Implementation and Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all. The programs’ observed administration and management infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.

Please see Rating Guidance for additional rating examples. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Information management procedures/guidelines, or a description of the information systems in place (MIL-AM 7.01)
  • Plan or procedures for responding to data sstems disruptions (MIL-AM 7.02)
  • Policies and guidelines addressing social media, electronic communications, and mobile devices (MIL-AM 7.03)
  • Interview:
    1. MFR program director
    2. Relevant staff
  • Observe information systems (MIL-AM 7.01)

MIL-AM 7.01

The MFR program’s information systems ensure staff have timely, consistent, and appropriate access to the paper and electronic information necessary to perform their job responsbilities.
Related Standards:

MIL-AM 7.02

The MFR program is prepared for the interruption of data systems and limits disruption to its operations and service delivery by:
  1. following procedures for responding to data system interruptions and resuming operations; and
  2. following procedures for alternate methods of communication with staff and stakeholders during periods of disruption.

Interpretation

MIL-AM 7.02 applies to any instance of prolonged data disruption, regardless of whether there is a corresponding emergency. The intent is to ensure the local MFR program has a plan in place for handling both planned and unplanned data system interruptions and that staff have been trained on and are familiar with the plan. It does not require that the MFR program have procedures for fixing such disruptions, as this responsibility typically falls outside the MFR program.

MIL-AM 7.03

The MFR program adheres to policies and guidelines addressing the use and monitoring of:
  1. social media;
  2. electronic communications; and
  3. mobile devices, including staff-owned devices, if applicable.

Interpretation

Examples of “social media and electronic communications” include a variety of applications and websites used to create and share content, including:
  1. the MFR program’s own website, when applicable;
  2. external websites;
  3. email;
  4. texting;
  5. blogs;
  6. social networking and bookmarking sites such as Pinterest, Instagram, Twitter, and Facebook;
  7. wikis; and
  8. discussion forums.
Examples of risks associated with the use of social media and electronic communications include:
  1. unauthorized or prohibited contact between staff and customers;
  2. unauthorized or inappropriate use of government logos or trademarks;
  3. personal comments or opinions that can be misconstrued as representing the views of the MFR program, or misrepresent the MFR program;
  4. inadvertent or deliberate disclosure of confidential or proprietary business information; and
  5. inadvertent or deliberate disclosure of confidential or protected information about customers.