The MFR program develops and implements a system for promoting continuous quality improvement.
Interpretation Performance and Quality Improvement is relevant to both how programs are run, and the outcomes programs promote for their customers. Accordingly, it may be relevant to measure desired goals and outcomes in both domains.
Interpretation A variety of terms can be used to define this work including Quality Improvement, Continuous Quality Improvement, Performance Management, or similar language.
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|Self-Study Evidence||On-Site Evidence||On-Site Activities|
Quarterly reviews of customer files:
Interpretation MFR Programs should choose a sampling method that satisfies any applicable regulatory requirements and is appropriate to their size and structure.
Interpretation Examples of indicators of quality (b) can include:
The program integrates the findings of external review processes, including accreditation and monitoring reviews, into its PQI process.
The MFR program works with relevant stakeholders to identify outputs and outcomes, and related:
Staff has access to performance data relevant to identified outputs and outcomes that:
The MFR program communicates PQI findings and recommendations to key audiences and stakeholders.