Standards for Military Family Readiness programs

2020 Edition

Administration and Management (MIL-AM) 3: Contracts and Service Agreements

When needed services are secured through contracts and written service agreements, the MFR program monitors the quality of services provided and reports concerns to oversight entities, when appropriate.

NA The MFR program is not currently entered into any contracts or service agreements, either directly or through a third party such as Service headquarters.
2020 Edition

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Purpose

Through sound administration and effective management, the MFR program achieves its vision, mission and strategic goals; assures appropriate use of resources for the good of customers; and remains responsive to the needs of the military community.
Note: The standards in this section apply to all contracts entered into by the MFR program, or on behalf of the MFR program. This includes contracts with Professional Employer Organizations that place contractors in the MFR program as well as contracts with independent contractors.
1
Full Implementation, Outstanding Performance
A rating of (1) indicates that the programs’ practices fully meet the standard and reflect a high level of capacity.  All elements or requirements outlined in the standard are evident in practice, with rare or no exceptions; exceptions do not impact service quality or overall performance.  
2
Substantial Implementation, Good Performance 
A rating of (2) indicates that a programs’ infrastructure and practices are basically sound but there is room for improvement. The majority of the standards requirements have been met and the basic framework required by the standard has been implemented.  Minor inconsistencies and practices that are not fully developed are noted; however, these do not significantly impact service quality or overall performance.
3
Partial Implementation, Concerning Performance
A rating of (3) indicates that significant aspects of the programs’ observed infrastructure and/or practices require significant improvement. The program has not implemented the basic framework of the standard but instead has in place only part(s) of this framework. Omissions or exceptions to the practices outlined in the standard occur regularly, or practices are implemented in a cursory or haphazard manner.  Service quality or program functioning may be compromised. Capacity is at a basic level.
4
Unsatisfactory Implementation and Performance
A rating of (4) indicates that implementation of the standard is minimal or there is no evidence of implementation at all. The programs’ observed administration and management infrastructure and practices are weak or non-existent; or show signs of neglect, stagnation, or deterioration.

Please see Rating Guidance for additional rating examples. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Local level procedures for monitoring contract deliverables (MIL-AM 3.02)
  • Statements of Work and/or service agreements/MOUs (MIL-AM 3.01, MIL-AM 3.03)
  • Reports submitted to oversight entities regarding concerns, as applicable (MIL-AM 3.02)
  • Proof of accreditation, licensure, or certification for providers operating activities with a significant degree of risk, if applicable (MIL-AM 3.04)
  • Interview:
    1. MFR program director
    2. Staff providing contact monitoring, if applicable
    3. Vendors/partners
    4. Independent contractors, if applicable

MIL-AM 3.01

A copy of the Statement of Work is available on-site and appointed staff are familiar with the scope of the contract.

Related Standards:

 

NA The MFR program is not currently entered into any contracts, either directly or through a third party such as Service headquarters.

MIL-AM 3.02

The MFR program monitors contract deliverables and reports concerns regarding contractor performance to oversight entities as needed.
Related Standards:
NA The MFR program is not currently entered into any contracts, either directly or through a third party such as Service headquarters.

MIL-AM 3.03

Memoranda of Understanding (MOU) include, as appropriate:
  1. services exchanged or provided, and/or the goals and objectives of such collaborations;
  2. roles and responsibilities of each party, including reporting responsibilities;
  3. procedures for sharing information including who is responsible for managing communication;
  4. confidentiality protections, including signed, written consent forms; and
  5. how to resolve communication difficulties.
NA The MFR program is not currently entered into any non-contractual service agreements, either directly or through a third party such as Service headquarters.
Note: See MIL-ASE 1.05 for more information on the content of Memoranda of Understanding with host sites when services are offered in a location that is not owned or leased by a DoD organization or entity.
 

Fundamental Practice

MIL-AM 3.04

MFR programs that purchase services from providers that operate activities with a significant degree of risk request proof of accreditation or certification with a nationally recognized authority for the activity being conducted, when available, and/or appropriate licensure.

Interpretation

Examples of activities with a significant degree of risk include white water rafting, climbing walls, rappelling, or high ropes courses.
NA The MFR program, or a relevant third party such as Service headquarters, does not purchase services from providers that operate activities with a significant degree of risk.