Standards for private organizations

2020 Edition

Juvenile Justice Residential Services (JJR) 16: Case Closing and Aftercare

Case closing is an orderly process, and aftercare is provided to monitor youth and help them solidify gains made during residential care.
2020 Edition




Juvenile Justice Residential Services promote public safety by providing youth with a supportive, structured setting that helps them address their needs and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding citizens.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,   
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • In a few instances, the organization terminated services inappropriately; or  
  • Active client participation occurs to a considerable extent; or
  • A formal case closing evaluation is not consistently provided to the public authority per the requirements of the standard.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Services are frequently terminated inappropriately; or  
  • Aftercare planning is not initiated early enough to ensure orderly transitions; or
  • A formal case closing summary and assessment is seldom provided to the public authority per the requirements of the standard; or  
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Case closing procedures
  • Follow-up procedures
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Youth served and their families
  • Review case records


JJR 16.01

A written summary of the case record is provided to the court and the public agency with jurisdiction over the youth, and includes an assessment of:
  1. any unmet needs;
  2. the degree to which goals were or were not achieved; and
  3. reasons for success or failure.


JJR 16.02

Upon case closing, the organization notifies any collaborating service providers, as appropriate.


JJR 16.03

As a continuing resource for information, crisis management, and support, the organization provides each youth with contact information for the organization or the aftercare provider, as appropriate.
NA The organization provides only detention services.


JJR 16.04

Youth are helped to transition to services specified in the aftercare plan, and follow-up occurs at specified intervals after release to:
  1. supervise youth;
  2. ensure that youth access needed services and supports; and
  3. monitor youths’ progress and well-being.


When another party (e.g., an aftercare case manager) is responsible for providing transition assistance and follow-up, the organization may implement this standard by documenting that is the case in the case record.
NA The organization provides only detention services.
Note: COA recognizes that this one practice standard does not reflect the complexity of what should occur upon reentry, and the importance of aftercare should not be minimized. However, because follow-up services are typically provided by a separate organization or agency, aftercare is not addressed more comprehensively in this service section.