Standards for private organizations

2020 Edition

Juvenile Justice Day Services (JJD) 6: Service Environment and Culture

The service environment and culture support personal growth, rehabilitation, and positive behavior.
2020 Edition




Juvenile Justice Day Services promote public safety and reduce the need for out-of-home placements by allowing youth to reside in their communities while they address problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding members of their communities.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • Program rules and expectations
  • Daily schedules for previous six months
  • Menus for the previous six months
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Youth served and their families
  • Observe program site and operations


JJD 6.01

The organization maintains a supportive culture that encourages positive, respectful, and cooperative interactions and relationships between:
  1. youth and personnel; and
  2. youth and their peers.
Examples: The organization can establish a supportive culture by ensuring personnel model pro-social behavior and attitudes in daily interactions, and encouraging youth to do the same. This approach can also help to prevent bullying and other unsafe, negative, or anti-social peer interactions.
Note: The training and activities addressed in JJD 7 will support the development of the positive, pro-social culture described in this standard.


JJD 6.02

The program setting is welcoming and supportive, and program space, materials, and services are appropriate for and sensitive to youths’ age, developmental level, language, disability, gender and gender identity, culture, race, ethnicity, religion, socioeconomic status, sexual orientation, and past experiences of trauma.


JJD 6.03

The organization maintains an accurate and readily-accessible schedule of services, and youth spend their time engaged in meaningful programming and activities.


JJD 6.04

Youth receive nutritious snacks or meals, as appropriate to the time of day they attend the program.