Standards for private organizations

2020 Edition

Juvenile Justice Day Services (JJD) 5: Family Involvement and Services

The organization partners with families to help them provide youth with appropriate and consistent support and supervision.


COA recognizes that involving families can be difficult. However, organizations should still strive to involve families to the extent possible, unless family contact is contraindicated. If family contact is contraindicated and the youth resides with someone other than a family member, it may be appropriate to involve that person instead.
2020 Edition




Juvenile Justice Day Services promote public safety and reduce the need for out-of-home placements by allowing youth to reside in their communities while they address problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding members of their communities.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for involving and serving youths’ families
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Youth served and their families
  • Review case records

JJD 5.01

To strengthen the family’s ability to support and supervise youth, the organization helps family members:
  1. meet any unmet service needs;
  2. maintain and strengthen family relationships;
  3. prevent, manage, and resolve family conflicts; and
  4. identify strengths that can help them meet future challenges.
Examples: The organization may help the family by, for example, providing family counseling, or linking family members with needed community resources. Although family members may receive services at the organization, it may also be appropriate to provide or arrange for the delivery of services in the home or elsewhere in the community.

JJD 5.02

Families are involved in services for youth to the extent possible and appropriate, and the organization encourages family involvement by:
  1. including family members in scheduling decisions;
  2. allowing participation through teleconferencing;
  3. assisting with transportation and childcare, as needed and to the extent possible;
  4. helping personnel develop and maintain positive relationships with family members; and
  5. providing an environment conducive to family activities.
Examples: Personnel can develop positive relationships with family members and encourage their involvement in service delivery by demonstrating: 
  1. sensitivity to the willingness of the family to be engaged; 
  2. respect for family members’ autonomy and confidentiality;
  3. flexibility;
  4. persistence; and
  5. a non-threatening manner.