Standards for private organizations

2020 Edition

Juvenile Justice Case Management Services (JJCM) 7: Case Closing and Follow-Up

The organization works with youth to plan for case closing, and follow-up assistance is available for youth who need help avoiding future delinquency.
2020 Edition

Currently viewing: JUVENILE JUSTICE CASE MANAGEMENT SERVICES (JJCM)

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Purpose

Juvenile Justice Case Management Services coordinate the services and supervision that can help youth address problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding members of their communities.
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,   
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • In a few instances, the organization terminated services inappropriately; or  
  • Active client participation occurs to a considerable extent; or
  • A formal case closing evaluation is not consistently provided to the public authority per the requirements of the standard.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Services are frequently terminated inappropriately; or  
  • Aftercare planning is not initiated early enough to ensure orderly transitions; or
  • A formal case closing summary and assessment is seldom provided to the public authority per the requirements of the standard; or  
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing. 
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Case closing procedures
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Youth served and their families
  • Review case records

 

JJCM 7.01

Planning for case closing:
  1. is a clearly defined process that includes assignment of staff responsibility;
  2. begins at intake; and
  3. involves the worker, the youth, a parent or legal guardian, and others, as appropriate.

 

JJCM 7.02

A written summary of the supervision period is provided to the court and the public agency with jurisdiction over the youth, and includes an assessment of:
  1. any unmet needs;
  2. the degree to which goals were or were not achieved; and
  3. reasons for success or failure.

 

JJCM 7.03

Upon case closing, the organization notifies any collaborating service providers, as appropriate.

 

JJCM 7.04

Youth are provided with information about how to contact the organization in case they need support or emergency assistance to avoid future delinquency.