Standards for private organizations

2020 Edition

Juvenile Justice Case Management Services (JJCM) 6: Service Monitoring and Supervision

Regular supervision and monitoring allow the organization to ensure delivery of appropriate services, evaluate progress, and keep the community safe.
2020 Edition




Juvenile Justice Case Management Services coordinate the services and supervision that can help youth address problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding members of their communities.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for supervision/contact
  • Procedures for service monitoring
  • Procedures for conducting searches
  • Procedures for documenting, reviewing, and reporting noncompliance
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Youth served and their families
  • Review case records

Fundamental Practice

JJCM 6.01

Supervision is provided:
  1. at an intensity, including frequency of contacts, appropriate to youths’ risks and needs; and
  2. in a variety of settings, including youths’ homes and communities, to the extent possible.


Electronic monitoring devices should not be used in place of personal contact, but may be used to supplement supervision.


JJCM 6.02

Service monitoring includes:
  1. confirmation that services have been initiated;
  2. ongoing verification that youth have been engaged and continue to participate in services;
  3. attention and response to any complaints or problems that develop during service delivery; and
  4. evaluation of performance and progress.


JJCM 6.03

The worker and a supervisor, or a team of relevant personnel, review the case quarterly, or more frequently depending on youths’ risks and needs and the anticipated duration of service, to assess:
  1. service plan implementation;
  2. progress toward achieving goals and desired outcomes;
  3. the continuing appropriateness of goals and timeframes; and
  4. the level of supervision needed, including the frequency of contacts required.


When experienced workers are conducting reviews of their own cases, the worker’s supervisor must review a sample of the worker’s evaluations as per the requirements of the standard.


JJCM 6.04

The worker and youth, and the youth’s family when possible and appropriate:
  1. review progress toward achievement of goals; and 
  2. sign revisions to goals and plans.

Fundamental Practice

JJCM 6.05

When it is necessary to search youth or their property, trained personnel do so according to procedures that:
  1. define when there is reasonable cause to conduct a search;
  2. call for supervisory approval in advance of the search, when possible;
  3. minimize the invasiveness of the search;
  4. respect youths’ dignity; and
  5. establish a process and timetable for administrative review.


Organizations should conduct more invasive searches only when there is reason to do so, and should demonstrate that these searches are: (1) conducted by qualified staff, and (2) accompanied by an increased level of administrative review.
NA The organization does not conduct searches.


JJCM 6.06

The organization appropriately and consistently documents, reviews, and reports incidents of youth noncompliance in accordance with any requirements specified by the court or public agency with jurisdiction over youth.