Standards for private organizations

2020 Edition

Juvenile Justice Case Management Services (JJCM) 5: Services and Supports

Youth are linked to services and supports needed to overcome problems, improve behavior, develop skills, build strengths, promote personal responsibility, and establish pro-social community connections.
2020 Edition




Juvenile Justice Case Management Services coordinate the services and supervision that can help youth address problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding members of their communities.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for referring individuals to services
  • Community resource and referral list
  • Coverage schedule (or other documentation demonstrating 24-hour access), for the past six months
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Youth served and their families
  • Review case records


JJCM 5.01

Personnel develop positive, respectful relationships with youth, and:
  1. model pro-social behavior and attitudes;
  2. emphasize personal responsibility and accountability; and
  3. serve as a resource.


JJCM 5.02

The organization maintains a comprehensive, up-to-date list of community programs and services, and information on how to access them.

Fundamental Practice

JJCM 5.03

Youth are linked to programs and services needed to achieve goals and objectives identified in their service plans, including, as appropriate:
  1. health services;
  2. mental health and counseling services;
  3. services for substance use conditions;
  4. social and life skills development services; and
  5. educational and vocational services.


JJCM 5.04

Youth are engaged in activities that help them understand the impact of past actions and behaviors, and repair any harm they may have caused.
Examples: Activities may include, but are not limited to, meaningful community service, restitution, and victim/offender mediation.


JJCM 5.05

In an effort to cultivate positive community connections, personnel help youth identify:
  1. pro-social recreational and leisure time activities; and
  2. sources of pro-social support, such as mentors, community members, peers, siblings, or other family members.
Examples: Recreational and leisure time activities may include, but are not limited to, sports and athletic activities, cultural enrichment activities, and positive youth development clubs.


JJCM 5.06

Youth are connected to services, supports, and activities that are appropriate for and sensitive to their age, developmental level, language, disability, gender and gender identity, culture, race, ethnicity, religion, socioeconomic status, sexual orientation, and past experiences of trauma.


JJCM 5.07

Youth have access to services 24 hours a day, seven days a week.
Examples: 24-hour access may be provided by, for example, using split shifts, or offering an emergency telephone hotline.


JJCM 5.08

To strengthen the family’s ability to support and supervise youth, the organization connects family members with resources to help them:
  1. meet any unmet service needs;
  2. maintain and strengthen family relationships;
  3. prevent, manage, and resolve family conflicts; and
  4. identify strengths that can help them meet future challenges.