Standards for private organizations

2020 Edition

Juvenile Justice Case Management Services (JJCM) 4: Service Planning

Each youth participates in the development of a service plan that is the basis for delivery of appropriate services, support, and supervision.


When services are provided as aftercare that follows another more intensive program, these plans may sometimes be referred to as “reentry plans” or “aftercare plans” rather than “service plans.” 
2020 Edition




Juvenile Justice Case Management Services coordinate the services and supervision that can help youth address problems and develop the attitudes and skills needed to make responsible choices, avoid negative behaviors, and become productive, connected, and law-abiding members of their communities.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • In a few instances, client or staff signatures are missing and/or not dated; or
  • With few exceptions, staff work with persons served, when appropriate, to help them receive needed support, access services, mediate barriers, etc.; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • In several instances, client or staff signatures are missing and/or not dated; or
  • Quarterly reviews are not being done consistently; or
  • Level of care for some clients is clearly inappropriate; or
  • Service planning is often done without full client participation; or
  • Appropriate family involvement is not documented; or  
  • Documentation is routinely incomplete and/or missing; or
  • Individual staff members work with persons served, when appropriate, to help them receive needed support, access services, mediate barriers, etc., but this is the exception.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.  
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Service planning procedures
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Youth served and their families
  • Review case records


JJCM 4.01

An assessment-based service plan is developed in a timely manner with the full participation of youth and includes:
  1. goals, desired outcomes, and timeframes for achieving them; 
  2. services and supports to be provided, and by whom; 
  3. the level of supervision needed, including the frequency and type of contacts required; 
  4. procedures for expedited service planning when crisis or urgent need is identified; and
  5. the signature of the youth and a parent or legal guardian.


To promote service continuity and facilitate a successful transition, organizations providing aftercare services should strive to develop plans before youth are released from their previous placements.


JJCM 4.02

During service planning the organization explains:
  1. how youth and their progress will be monitored;
  2. any special terms or conditions, including conditions ordered by the court or public agency with jurisdiction over the youth;
  3. benefits to be gained if the plan is fulfilled; and
  4. possible consequences of noncompliance.
Examples: Special terms or conditions can include, but are not limited to, mandated curfews, school attendance, and drug testing.


JJCM 4.03

Working in active partnership with youth, the organization collaborates with relevant organizations, agencies, and parties, as appropriate to the needs of individual youth and the nature of the services provided, to:
  1. arrange for the delivery and coordination of all needed services and supports; 
  2. advocate on behalf of youth; 
  3. mediate barriers to services within the service delivery system; and
  4. identify and develop opportunities for youth to become involved with or contribute to the community, when possible and appropriate.
Examples: Relevant organizations, agencies, and parties include those engaged with youth both during and prior to their involvement with the organization providing JJCM, including: representatives of the public agency responsible for juvenile justice; court and legal personnel; law enforcement; and other organizations and agencies providing services to youth.  This includes staff at residential facilities when an organization provides case management to youth in residential placement, and both staff at youths’ previous placements and community organizations and agencies, when an organization provides aftercare. Organizations and agencies that may serve or encounter youth in the community include, but are not limited to: child welfare agencies; schools; health care providers; mental health care providers; substance use treatment providers; parks and recreation services; libraries; cultural institutions; businesses; and faith-based institutions.
Note: Collaboration within the context of ongoing service monitoring is addressed further in JJCM 6.


JJCM 4.04

Personnel strive to engage families in service planning to the extent possible and appropriate, and encourage their involvement by:
  1. including family members in scheduling decisions;
  2. allowing participation through teleconferencing;
  3. assisting with transportation and childcare, as needed and to the extent possible; and
  4. developing and maintaining positive relationships with family members.
Examples: Personnel can develop positive relationships with family members and encourage their involvement by demonstrating: 
  1. sensitivity to the willingness of the family to be engaged; 
  2. respect for family members’ autonomy and confidentiality;
  3. flexibility;
  4. persistence; and
  5. a non-threatening manner.