The organization’s human resources practices attract and retain a competent and qualified workforce that contributes to consumer satisfaction and positive service delivery results and supports the achievement of the organization’s mission and strategic goals.
The organization's practices fully meet the standard, as indicated by full implementation of the practices outlined in the HR 7 Practice standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the HR 7 Practice standards.
Practice requires significant improvement as noted in the ratings for the HR 7 Practice standards.
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the HR 7 Practice standards.
Procedures for contracting and monitoring contracts with independent contractors
Case record content and maintenance procedures that address contractor requirements
Procedures for collecting quality data from contractors
Procedures for maintaining independent contractor records
Sample contracts with independent contractors
Documentation of contract compliance, including evidence of competencies/requirements associated with necessary qualifications and trainings
Interviews may include:
Review independent contractor client records
Review independent contractor records
Written contracts with independent contractors:
are time-limited with a specified end date;
define scope-of-work, expectations, and deliverables with specific timeframes;
specify competencies, including necessary qualifications and trainings;
describe protocols for routine communication of relevant information and data, including confidential information;
include requirements for maintaining client records, documentation of services, and organization access to client records;
describe expectations for contractor involvement in the organization's quality improvement process; and
include under what circumstances the contract can be terminated.
Competencies for independent contractors providing direct services must include the relevant trainings and qualifications, as appropriate to their roles, listed in COA's Administration and Management, service Delivery Administration, and the applicable Service Standards. For example, if the organization is using contractors to deliver mental health services, then contracts must include the qualifications listed in the Personnel section of COA's Mental Health and/or Substance Use Services (MHSU) standards, as well as TS 2. Organizations should obtain documentation from contractors that verifies their competencies, such as degrees or trainings they have received, in order to demonstrate implementation needed to rate the standards within the appropriate sections.