Standards for private organizations

2020 Edition

Human Resources (HR) 4: Performance Review

The performance review process tracks progress towards meeting performance goals, recognizes accomplishments, and emphasizes self-development and professional growth.
2020 Edition

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Purpose

The organization’s human resources practices attract and retain a competent and qualified workforce that contributes to consumer satisfaction and positive service delivery results and supports the achievement of the organization’s mission and strategic goals.
Note: Please see the Personnel Records Checklist for additional guidance on this standard.
1
The organization's practices fully meet the standard, as indicated by full implementation of the practices outlined in the HR 4 Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the HR 4 Practice standards.
3
Practice requires significant improvement, as noted in the ratings for the HR 4 Practice standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the HR 4 Practice standards.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Performance review procedures
  • Performance evaluation forms/templates
No On-Site Evidence
  • Interviews may include:
    1. HR Director
    2. Supervisors
    3. Relevant personnel
  • Review personnel records

 
Fundamental Practice

HR 4.01

The organization provides every full-time and part-time employee with an annual, written performance review that involves the employee and the supervisor.
Examples: The organization can promote active participation by personnel in the performance review process by:
  1. designating time to discuss the written review; and
  2. soliciting the individuals’ input on his or her accomplishments, challenges, and objectives for future performance and professional development.
1
The organization's practices reflect full implementation of the standard.
2
Practices are basically sound but there is room for improvement; e.g.,
  • Some performance evaluations were not completed within stated timeframes; or
  • A few staff did not receive an evaluation within the most recent evaluation cycle.
3
Practice requires significant improvement; e.g.,
  • Performance evaluations have not been conducted within the last two years; or
  • Evaluations are poorly documented or missing in some personnel files; or
  • The process, including timeframes, differs significantly between departments or programs.
4
Implementation of the standard is minimal or there is no evidence of implementation at all.

 

HR 4.02

Staff performance reviews emphasize self-development and professional growth and include:
  1. specific expectations defined in the job description;
  2. organization-wide expectations for personnel;
  3. objectives established in the most recent review, accomplishments and challenges since the last review period, and objectives for future performance, including developmental and professional objectives;
  4. recommendations for training; and
  5. an assessment of the staff member's knowledge and competence related to the characteristics and needs of service recipients, if applicable.
Examples: Organization-wide expectations for personnel can include attitudes, knowledge, and skills needed to effectively implement evidence-based practices with fidelity, when applicable.
1
The organization's practices reflect full implementation of the standard.
2
Practices are basically sound but there is room for improvement; e.g.,
  • In a substantial percentage of cases, the organization complies with the standard; or
  • One of the required elements is not fully addressed.
3
Practice requires significant improvement; e.g.,
  • In a significant percentage of cases, the organization does not address two of the required elements; or
  • The organization does not consistently conduct evaluations across departments and/or programs.
4
Implementation of the standard is minimal or there is no evidence of implementation at all.

 

HR 4.03

Personnel have the opportunity to sign, obtain a copy of, and provide comments on written performance reviews.
1
The organization's practices reflect full implementation of the standard.
2
Practices are basically sound but there is room for improvement; e.g.,
  • Procedures need clarifying; or
  • A few staff report being unaware of their rights as per the requirements of the standard.
3
Practice requires significant improvement; e.g.,
  • Many staff report being unaware of their rights as per the requirements of the standard; or
  • Practice is informal and has not been outlined in procedure; or
  • The procedure is inconsistently applied across departments and/or programs.
4
Implementation of the standard is minimal or there is no evidence of implementation at all.