The organization’s human resources practices attract and retain a competent and qualified workforce that contributes to consumer satisfaction and positive service delivery results and supports the achievement of the organization’s mission and strategic goals.
The organization's practices reflect full implementation of the standard.
Practices are basically sound but there is room for improvement; e.g.,
Some performance evaluations were not completed within stated timeframes; or
A few staff did not receive an evaluation within the most recent evaluation cycle.
Practice requires significant improvement; e.g.,
Performance evaluations have not been conducted within the last two years; or
Evaluations are poorly documented or missing in some personnel files; or
The process, including timeframes, differs significantly between departments or programs.
Implementation of the standard is minimal or there is no evidence of implementation at all.
Staff performance reviews emphasize self-development and professional growth and include:
specific expectations defined in the job description;
organization-wide expectations for personnel;
objectives established in the most recent review, accomplishments and challenges since the last review period, and objectives for future performance, including developmental and professional objectives;
recommendations for training; and
an assessment of the staff member's knowledge and competence related to the characteristics and needs of service recipients, if applicable.