Standards for private organizations

2020 Edition

Human Resources (HR) 1: Human Resources Planning

The organization assesses its workforce as part of annual planning and prepares for future needs by:
  1. comparing the composition of its current workforce, including number of employees, skills, demographics, and cultural characteristics, with projected workforce needs; and
  2. determining how to close gaps, when needed, through recruitment, training, leadership development, and/or outsourcing.


In addition to the internal HR planning described here, networks must also conduct a network-wide analysis of service providers (NET 3.03, NET 9) in order to ensure full access to needed services.
2020 Edition

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The organization’s human resources practices attract and retain a competent and qualified workforce that contributes to consumer satisfaction and positive service delivery results and supports the achievement of the organization’s mission and strategic goals.
Examples: If the analysis indicates that the organization’s employment patterns are not reflective of the community, the organization can develop a plan that includes, for example, goals for recruitment, professional development, etc.
Note: Please see the Workforce Assessment and Planning Tip Sheet for additional guidance on this standard. 
The organization's practices reflect full implementation of the standard.
Practices are basically sound but there is room for improvement; e.g.,
  • The workforce assessment is conducted but is not effectively integrated into annual planning; or
  • Strategies for closing identified gaps need improvement.
Practice requires significant improvement; e.g.,
  • The organization has not assessed workforce needs for more than two years; or
  • The assessment only addresses some of the programs or services; or
  • The assessment indicates significant gaps but the organization has not taken steps to address them.
Implementation of the standard is minimal or there is no evidence that an analysis has been conducted within the past four years.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Assessment of workforce needs
  • Community Demographic Profile
  • A list of administrative and management personnel by department that includes: 
    1. name
    2. title
    3. degree held and/or other credentials
    4. role (e.g. employee, volunteer, or contractor)
No On-Site Evidence
  • Interviews may include:
    1. CEO
    2. HR Director
    3. Program/department directors