Standards for private organizations

2020 Edition

Family Preservation and Stabilization Services (FPS) 6: Family Supports, Services, and Interventions

Families receive a range of supports, services, and interventions that help them resolve pressing issues and improve child, parent, and family functioning.
2020 Edition




Family Preservation and Stabilization Services improve family functioning, increase child and family well-being, ensure child safety, reduce the need for CPS intervention, prevent the separation of children from their families, and ease the transition to reunification following a separation. 
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for safety planning
  • Procedures for referring individuals to services
  • Community resource and referral list
  • Educational/informational materials
  • Coverage schedule for crisis intervention services for the past six months
  • Qualifications of personnel providing services to individuals with serious mental health needs, if applicable
  • Contracts or service agreements with community providers, including crisis intervention providers, if applicable
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Families served
  • Review case records


FPS 6.01

Personnel act as consultants and facilitators of change who empower family members by establishing respectful, family-centred partnerships that help them to:
  1. identify strengths, competencies, resources, and options; 
  2. understand problems in new, more helpful ways; and 
  3. devise solutions to specific problems.

Fundamental Practice

FPS 6.02

Family members are engaged in safety planning and involved in identifying potential safety strategies and resources.

Fundamental Practice

FPS 6.03

Family members are helped to obtain culturally-relevant resources needed to meet basic needs and stabilize the family, including: 
  1. food;
  2. clothing;
  3. housing;
  4. transportation;
  5. child care; 
  6. financial assistance;
  7. medical and mental health care;
  8. services for substance use conditions; and
  9. domestic violence services.


FPS 6.04

Family members are helped to develop and apply competencies in areas that include, as appropriate:
  1. life-skills and effective self-care;
  2. positive parenting and appropriate methods of discipline;
  3. managing a household and budgeting;
  4. effective communication;
  5. maintaining and strengthening interpersonal relationships, including relationships with other family members;
  6. decision-making and problem solving;
  7. coping with stress, adversity, and conflicts;
  8. managing and coping with mood and behavior problems;
  9. accessing needed community resources; and
  10. collaborating effectively with children’s child care providers, pre-schools, or schools, as appropriate.


FPS 6.05

Families are helped to obtain culturally-relevant community services needed to improve family functioning and promote positive parent and child development.
Examples: Needed services may include, but are not limited to: educational and literacy services, vocational and employment services, respite care services, legal services, and children’s services (including educational, recreational, social, and therapeutic services that promote children’s physical, emotional, cognitive, and social development).


FPS 6.06

In an effort to encourage the development of strong and healthy networks that can provide long-term support, the organization helps family members to:
  1. identify current sources of support, including peer support;
  2. develop plans for managing any negative influences in their social support networks; and
  3. consider how they can expand their social support networks, as necessary.
Examples: When the case involves an American Indian or Alaska Native family, implementing this standard may include assisting the child or family in applying for tribal membership when desired and appropriate.

Fundamental Practice

FPS 6.07

Crisis intervention services are available 24 hours a day, seven days a week, either directly or through a contracted on-call provider.


If an organization offering intensive family preservation and stabilization services uses an on-call provider when its staff are not available to provide services directly, a contract or service agreement with the on-call provider should: (1) indicate the organization’s approach to service, (2) require experience with family preservation and stabilization services, and (3) provide a means for sharing information about families’ specific issues or any other critical information.

Fundamental Practice

FPS 6.08

When a program is designed to serve individuals with serious mental health needs, a qualified mental health professional is available to provide services, as needed.
NA The organization does not operate a program designed to serve individuals with serious mental health needs.