Standards for private organizations

2020 Edition

Family Preservation and Stabilization Services (FPS) 5: Family-Focused Approach to Service Delivery

Families receive services that are flexible, accessible, and responsive to their particular needs and circumstances.
2020 Edition




Family Preservation and Stabilization Services improve family functioning, increase child and family well-being, ensure child safety, reduce the need for CPS intervention, prevent the separation of children from their families, and ease the transition to reunification following a separation. 
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for determining service frequency, intensity, and duration
  • Procedures for extending services
  • Documentation demonstrating that services are available 24 hours a day, seven days a week (e.g., staff coverage schedule for the past six months)
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Families served
  • Review case records


FPS 5.01

Services are:
  1. provided in home and community settings;
  2. tailored to meet families’ unique needs;
  3. designed to involve all family members, including children, youth, adults, and extended family, to the maximum extent possible and appropriate; and
  4. available 24 hours a day, seven days a week to ensure that families receive help when and where they need it.


FPS 5.02

Service frequency and intensity is based on family needs and the level of concern for child and/or family safety, as determined through initial and ongoing assessments.


FPS 5.03

Services are of limited duration and focused on resolving the pressing issues that precipitated the need for service.


Services can be extended if families are not ready for them to end, but the organization should document and justify in the case record any extension of service beyond the established limit.