Standards for private organizations

2020 Edition

Family Preservation and Stabilization Services (FPS) 4: Service Planning and Monitoring

All family members participate in the development and ongoing review of a service plan that is the basis for delivery of appropriate services and support.
2020 Edition

Currently viewing: FAMILY PRESERVATION AND STABILIZATION SERVICES (FPS)

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Purpose

Family Preservation and Stabilization Services improve family functioning, increase child and family well-being, ensure child safety, reduce the need for CPS intervention, prevent the separation of children from their families, and ease the transition to reunification following a separation. 
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • In a few instances, client or staff signatures are missing and/or not dated; or
  • With few exceptions, staff work with persons served, when appropriate, to help them receive needed support, access services, mediate barriers, etc.; or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • In several instances, client or staff signatures are missing and/or not dated; or
  • Quarterly reviews are not being done consistently; or
  • Level of care for some clients is clearly inappropriate; or
  • Service planning is often done without full client participation; or
  • Appropriate family involvement is not documented; or  
  • Documentation is routinely incomplete and/or missing; or
  • Individual staff members work with persons served, when appropriate, to help them receive needed support, access services, mediate barriers, etc., but this is the exception.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.  
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Service planning and monitoring procedures
  • Procedures for collaborating with agency with statutory responsibility
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Families served
  • Review case records

FPS 4.01

An assessment-based and family-centered service plan is developed in a timely manner with the full participation of family members, and includes:
  1. agreed upon goals, desired outcomes, and timeframes for achieving them;
  2. services and supports to be provided, and by whom;
  3. procedures for expedited service planning when crisis or urgent need is identified; and
  4. a parent or legal guardian’s signature.

Interpretation

Generally children age six and over should be included in service planning, unless there are clinical justifications for not doing so.

FPS 4.02

Families are informed about:
  1. what information will be shared with the agency that made the initial referral for family preservation and stabilization services, if applicable;
  2. potential consequences of noncompliance with the service plan, if applicable;
  3. any time limits associated with service provision;
  4. any limitations on subsequent service or follow-up upon case closure; and
  5. the role the organization will play in helping them identify resources that meet ongoing needs.

FPS 4.03

The organization works in active partnership with family members to:
  1. assume a service coordination role, when no other organization or agency has assumed that responsibility;
  2. ensure that they receive appropriate advocacy support;
  3. assist with access to the full array of services to which they are eligible; and
  4. mediate barriers to services within the service delivery system.

FPS 4.04

When families are referred and mandated to receive services by an agency with statutory responsibility, the organization works with the referring agency to promote efficient case coordination and collaboration.
NA Families are not referred to services by an agency with statutory responsibility.

FPS 4.05

The worker and a supervisor, or a clinical, service, or peer team, review the case at intervals that reflect the duration, frequency, and intensity of services provided, and the needs of persons served, to assess:
  1. service plan implementation;
  2. progress toward achieving service goals and desired outcomes; and
  3. the continuing appropriateness of the agreed upon service goals.

Interpretation

When experienced workers are conducting reviews of their own cases, the worker’s supervisor must review a sample of the worker’s evaluations as per the requirements of the standard. 

Interpretation

When tribal representatives or local Indian organizations are involved in the case, they must receive timely notification of case reviews to support their involvement, particularly when any changes are made to the service plan.
Examples: Timeframes for review may vary based on the duration, frequency, and intensity of services provided. For example, it may be appropriate for reviews to occur bi-weekly if services are intended to endure for 8 weeks, and monthly if services are intended to endure for 12 weeks. In rare cases when preventive services are intended to endure for up to a year, it may be appropriate for reviews to occur quarterly.

FPS 4.06

The worker and family: 
  1. review progress toward achievement of agreed upon service goals; and 
  2. sign revisions to service goals and plans.