Standards for private organizations

2020 Edition

Employee Assistance Program Services (EAP) 6: Contractor Accountability

The EAP implements a mechanism to ensure that affiliates and subcontractors comply with EAP policies and procedures.

Interpretation

The EAP will need to demonstrate implementation of standards that address services provided by subcontractors. Implementation can be demonstrated via the contract that outlines elements of standards, and a mechanism to monitor quality. Subcontracting organizations are not required to be accredited, but as noted in the interpretation to EAP 6.04, implementation of the standards can support quality improvement.
NA The EAP does not use affiliates or subcontractors.
2020 Edition

Currently viewing: EMPLOYEE ASSISTANCE PROGRAM SERVICES (EAP)

VIEW THE STANDARDS

Purpose

Employee Assistance Programs help organizations achieve business health and productivity goals, and support individuals working to maintain or improve their productivity, functioning, and pro-social behavior, as well as remain at or return to the workplace.
Note: Organizations must also implement the standards in HR 7: Independent Contractors when they contract with affiliates, as well as RPM 6 and RPM 7 when they contract with subcontracting organizations.
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Sample affiliate agreement
  • Procedures for conducting random quality improvement reviews of affiliates and subcontractors
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Affiliates
  • Review affiliate client records

EAP 6.01

Affiliate agreements address:
  1. compliance with all applicable laws, including health, safety, and accessibility laws;
  2. hours of operation;
  3. CEU, PDH, and other professional training requirements, including training on the EAP's policies, procedures, and service delivery model;
  4. standards for physical facilities, including comfort and privacy provisions; and
  5. use of standard data collection and client information forms.
NA The EAP does not use affiliates.
Note: See HR 7.04 regarding requirements for affiliate record maintenance.

EAP 6.02

Agreements with affiliates require them to carry professional liability insurance in the amount of $1 million/$3 million, or as required by applicable law.
NA The EAP does not use affiliates.

EAP 6.03

The EAP routinely conducts random quality improvement reviews of a representative sample of affiliates used in the past year to assess appropriateness of protocol and procedures.

Interpretation

The EAP should determine an appropriate sampling methodology based on the volume of work affiliates produce (e.g., 10% of cases per year). Reviews can be conducted on-site or off-site through another quality improvement mechanism.
NA The EAP does not use affiliates.
Note: See HR 7.05 regarding monitoring affiliate progress and performance.  

EAP 6.04

The EAP routinely conducts random quality improvement reviews of subcontractors to assess, as appropriate:
  1. appropriateness of service delivery procedures;
  2. safety of physical facilities;
  3. possession of current licensure; and
  4. compliance with EAP contract requirements.

Interpretation

Reviews can be conducted on-site or off-site through another quality improvement mechanism.
NA The EAP does not use subcontractors.
Examples: Examples of subcontracted services include, but are not limited to, legal services, work-life services, and financial services.