Employee Assistance Program Services (EAP) 6: Contractor Accountability
The EAP implements a mechanism to ensure that affiliates and subcontractors comply with EAP policies and procedures.
The EAP will need to demonstrate implementation of standards that address services provided by subcontractors. Implementation can be demonstrated via the contract that outlines elements of standards, and a mechanism to monitor quality. Subcontracting organizations are not required to be accredited, but as noted in the interpretation to EAP 6.04, implementation of the standards can support quality improvement.
NAThe EAP does not use affiliates or subcontractors.
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Employee Assistance Programs help organizations achieve business health and productivity goals, and support individuals working to maintain or improve their productivity, functioning, and pro-social behavior, as well as remain at or return to the workplace.
Note:Organizations must also implement the standards in HR 7: Independent Contractors when they contract with affiliates, as well as RPM 6 and RPM 7 when they contract with subcontracting organizations.
Note:See HR 7.04 regarding requirements for affiliate record maintenance.
Agreements with affiliates require them to carry professional liability insurance in the amount of $1 million/$3 million, or as required by applicable law.
NAThe EAP does not use affiliates.
The EAP routinely conducts random quality improvement reviews of a representative sample of affiliates used in the past year to assess appropriateness of protocol and procedures.
The EAP should determine an appropriate sampling methodology based on the volume of work affiliates produce (e.g., 10% of cases per year). Reviews can be conducted on-site or off-site through another quality improvement mechanism.