Standards for private organizations
2021 Edition
Employee Assistance Program Services Definition
Purpose
Employee Assistance Programs help organizations achieve business health and productivity goals, and support individuals working to maintain or improve their productivity, functioning, and pro-social behavior, as well as remain at or return to the workplace.Definition
Employee Assistance Programs (EAPs) are employer sponsored workplace-related services provided internally or under a contract or arrangement with an employer, union, or organization designed to address the individual and work-related issues that interfere with a healthy and productive workplace; and support the organization in meeting its productivity goals. EAP services generally include information and referral; assessment and referral; employee education on personal, psychosocial and workplace performance issues; consultation and training for supervisors, managers, and human resource and union representatives; critical incident training and response services; and follow-up.
Currently viewing: EMPLOYEE ASSISTANCE PROGRAM SERVICES (EAP)
Print-friendly view- EAP - Definition
- EAP 1 - Person-Centered Logic Model
- EAP 2 - Personnel
- EAP 3 - Access to Service
- EAP 4 - Internal EAP/Parent Company Relations
- EAP 5 - Program Implementation and Contract Management
- EAP 6 - Contractor Accountability
- EAP 7 - Record-Keeping
- EAP 8 - Assessment and Action Planning
- EAP 9 - Service Elements
- EAP 10 - Work-Life Services
- EAP 11 - Case Closing
Viewing: EAP - Employee Assistance Program Services
VIEW THE STANDARDS
- Administration and Management Standards
- For-Profit Administration and Financial Management (AFM)
- AFM - Introduction
- AFM 1 - Purpose
- AFM 2 - Strategic and Annual Planning
- AFM 3 - Community Involvement and Advocacy
- AFM 4 - Administrative Oversight
- AFM 5 - Conflict of Interest
- AFM 6 - Protection of Reporters of Suspected Misconduct
- AFM 7 - Internal Control Environment
- AFM 8 - Revenue and Investments
- AFM 9 - Financial Planning
- AFM 10 - Financial Accountability
- AFM 11 - Financial Management
- AFM 12 - Fundraising
- Financial Management (FIN)
- Governance (GOV)
- GOV - Introduction
- GOV 1 - Mission
- GOV 2 - Strategic and Annual Planning
- GOV 3 - Community Involvement and Advocacy
- GOV 4 - Organization of the Governing Body
- GOV 5 - Governing Body Responsibilities
- GOV 6 - Organization Leadership
- GOV 7 - Conflict of Interest
- GOV 8 - Protection of Reporters of Suspected Misconduct
- Human Resources (HR)
- Network Administration (NET)
- NET - Introduction
- NET 1 - Network Characteristics
- NET 2 - Network Organization
- NET 3 - Planning
- NET 4 - Network Services
- NET 5 - Access to Network Services
- NET 6 - Screening
- NET 7 - Utilization Management
- NET 8 - Outcomes Measurement
- NET 9 - Members and Community Partners
- NET 10 - Network Application Process
- NET 11 - Network Training
- Performance and Quality Improvement (PQI)
- Risk Prevention and Management (RPM)
- RPM - Introduction
- RPM 1 - Legal and Regulatory Compliance
- RPM 2 - Risk Prevention and Management
- RPM 3 - Insurance Protection
- RPM 4 - Technology and Information Management
- RPM 5 - Security of Information
- RPM 6 - Contracts and Service Agreements
- RPM 7 - Quality Monitoring of Contracted Social and Human Services
- For-Profit Administration and Financial Management (AFM)
- Service Delivery Administration Standards
- Administrative and Service Environment (ASE)
- Behavior Support and Management (BSM)
- Client Rights (CR)
- Program Administration (PRG)
- PRG - Introduction
- PRG 1 - Case Records
- PRG 2 - Access to Case Records
- PRG 3 - Medication Control and Administration
- PRG 4 - Technology-based Service Delivery
- PRG 5 - Services for Persons with Intellectual and Developmental Disabilities
- PRG 6 - Personnel Training for Intellectual and Developmental Disabilities Services
- Training and Supervision (TS)
- Service Standards
- Adult Day Services (AD)
- Adult Foster Care (AFC)
- AFC - Definition
- AFC 1 - Person-Centered Logic Model
- AFC 2 - Personnel
- AFC 3 - Intake and Assessment
- AFC 4 - Caregiver Recruitment and Assessment
- AFC 5 - Home Assessment
- AFC 6 - Placement Planning
- AFC 7 - Caregiver Training and Support
- AFC 8 - Placement Monitoring and Reassessment
- AFC 9 - Case Closing and Aftercare
- Adult Guardianship (AG)
- Adult Protective Services (APS)
- Adoption Services (AS)
- AS - Definition
- AS 1 - Person-Centered Logic Model
- AS 2 - Personnel
- AS 3 - Recruitment and Orientation
- AS 4 - Service and Permanency Planning and Adoption Service Contracts
- AS 5 - Birth Parent Assessments and Child Background Studies
- AS 6 - Home Study Practice
- AS 7 - Training for Prospective Adoptive Parents
- AS 8 - Consents, Matching, Referral, and Placement
- AS 9 - Preparation and Support for Placement
- AS 10 - Temporary Care for Children Awaiting Placement
- AS 11 - Post-Placement and Post-Adoption Support and Family Preservation
- AS 12 - Adoption Program Administration
- AS 13 - Intercountry Adoption Program Administration
- Community Change Initiatives (CCI)
- Child and Family Development and Support Services (CFD)
- CFD - Definition
- CFD 1 - Person-Centered Logic Model
- CFD 2 - Personnel
- CFD 3 - Intake and Assessment
- CFD 4 - Service Planning and Monitoring
- CFD 5 - Family-Focused Approach to Service
- CFD 6 - Parent Education Services
- CFD 7 - Family Support Services
- CFD 8 - Health Services
- CFD 9 - Early Intervention Services
- CFD 10 - Case Closing and Aftercare
- Case Management (CM)
- Crisis Response and Information Services (CRI)
- Counseling, Support, and Education Services (CSE)
- Disaster Recovery Case Management (DRCM)
- Day Treatment Services (DTX)
- DTX - Definition
- DTX 1 - Person-Centered Logic Model
- DTX 2 - Personnel
- DTX 3 - Intake and Assessment
- DTX 4 - Service Planning and Monitoring
- DTX 5 - Interdisciplinary Program
- DTX 6 - Services for Families
- DTX 7 - Education Services
- DTX 8 - Substance Use Services
- DTX 9 - Care and Supervision
- DTX 10 - Case Closing and Aftercare
- Domestic Violence Services (DV)
- DV - Definition
- DV 1 - Person-Centered Logic Model
- DV 2 - Personnel
- DV 3 - Access to Service
- DV 4 - Intake, Assessment, and Safety Planning
- DV 5 - Service Planning and Monitoring
- DV 6 - Advocacy and Support Services
- DV 7 - Promoting Child Well-Being
- DV 8 - Crisis Hotline
- DV 9 - Rights of Shelter and Safe Home Residents
- DV 10 - Shelter and Safe Home Facilities
- DV 11 - Case Closing and Aftercare
- Employee Assistance Program Services (EAP)
- EAP - Definition
- EAP 1 - Person-Centered Logic Model
- EAP 2 - Personnel
- EAP 3 - Access to Service
- EAP 4 - Internal EAP/Parent Company Relations
- EAP 5 - Program Implementation and Contract Management
- EAP 6 - Contractor Accountability
- EAP 7 - Record-Keeping
- EAP 8 - Assessment and Action Planning
- EAP 9 - Service Elements
- EAP 10 - Work-Life Services
- EAP 11 - Case Closing
- Early Childhood Education (ECE)
- ECE - Definition
- ECE 1 - Person-Centered Logic Model
- ECE 2 - Personnel
- ECE 3 - Enrollment
- ECE 4 - Parental Involvement and Support
- ECE 5 - Health and Safety
- ECE 6 - Classroom Environment
- ECE 7 - Promoting Quality Relationships with Teaching Staff and Peers
- ECE 8 - Developmental and Educational Activities
- ECE 9 - Caring for Children with Special Needs
- ECE 10 - Child Supervision
- ECE 11 - Transition
- ECE 12 - Oversight of Family Child Care Homes
- Experiential Education Supplement (EES)
- Financial Education and Counseling Services (FEC)
- FEC - Definition
- FEC 1 - Person-Centered Logic Model
- FEC 2 - Personnel
- FEC 3 - Service Initiation
- FEC 4 - Development of an Action Plan
- FEC 5 - Financial Education and Counseling Services
- FEC 6 - Housing Counseling and Education Services
- FEC 7 - Debt Management Plans
- FEC 8 - Administration of the Debt Management Plan
- FEC 9 - Creditor Relations
- FEC 10 - Referrals and System Collaborations
- FEC 11 - Client File Review
- FEC 12 - Business Ethics
- Family Foster Care and Kinship Care (FKC)
- FKC - Definition
- FKC 1 - Person-Centered Logic Model
- FKC 2 - Personnel
- FKC 3 - Initial Assessment
- FKC 4 - Comprehensive Assessment
- FKC 5 - Service Planning
- FKC 6 - Child Permanency
- FKC 7 - Child Placement
- FKC 8 - Developing and Maintaining Connections
- FKC 9 - Services for Parents
- FKC 10 - Services for Children and Youth
- FKC 11 - Physical and Mental Healthcare
- FKC 12 - Supports and Services for Expectant and Parenting Youth
- FKC 13 - Treatment Foster Care
- FKC 14 - Worker Contact and Monitoring
- FKC 15 - Transition to Adulthood
- FKC 16 - Family Reunification
- FKC 17 - Resource Family Recruitment
- FKC 18 - Resource Family Assessment and Approval
- FKC 19 - Resource Family Training and Preparation
- FKC 20 - Resource Family Use of Physical Interventions
- FKC 21 - Resource Family Development, Support, and Retention
- FKC 22 - Respite Care
- FKC 23 - Case Closing and Aftercare
- Family Preservation and Stabilization Services (FPS)
- Group Living Services (GLS)
- GLS - Definition
- GLS 1 - Person-Centered Logic Model
- GLS 2 - Personnel
- GLS 3 - Access to Service
- GLS 4 - Intake and Assessment
- GLS 5 - Family Involvement
- GLS 6 - Service Planning and Monitoring
- GLS 7 - Child Permanency
- GLS 8 - Group Living Program
- GLS 9 - Healthcare Services
- GLS 10 - Education Services
- GLS 11 - Community and Social Connections
- GLS 12 - Services for Pregnant and Parenting Residents
- GLS 13 - Substance Use Services
- GLS 14 - Residential Facilities
- GLS 15 - Privacy Provisions
- GLS 16 - Care and Supervision
- GLS 17 - Transition from the Service System
- GLS 18 - Case Closing and Aftercare
- Generic Service Summary Supplement (GSS)
- Home Care and Support Services (HCS)
- HCS - Definition
- HCS 1 - Person-Centered Logic Model
- HCS 2 - Personnel
- HCS 3 - Requirements for Personnel Providing Services to Individuals with Special Needs
- HCS 4 - Access to Services
- HCS 5 - Intake
- HCS 6 - Assessment-Based Care Planning and Coordination
- HCS 7 - Care Monitoring
- HCS 8 - Coordinated Home Management, Activities of Daily Living, and Health Services
- HCS 9 - Case Closing and Aftercare
- Housing Stabilization and Community Living Services (HSCL)
- Integrated Care; Health Homes (ICHH)
- Intellectual and Developmental Disabilities Services (IDDS)
- IDDS - Definition
- IDDS 1 - Person-Centered Logic Model
- IDDS 2 - Personnel
- IDDS 3 - Intake and Assessment
- IDDS 4 - Service Planning and Monitoring
- IDDS 5 - Social Inclusion and Community Participation
- IDDS 6 - Assistive Technology
- IDDS 7 - Support Services for Family and Caregivers
- IDDS 8 - Case Closing and Aftercare
- Juvenile Justice Case Management Services (JJCM)
- Juvenile Justice Day Services (JJD)
- JJD - Definition
- JJD 1 - Person-Centered Logic Model
- JJD 2 - Personnel
- JJD 3 - Engagement and Assessment
- JJD 4 - Service Planning and Monitoring
- JJD 5 - Family Involvement and Services
- JJD 6 - Service Environment and Culture
- JJD 7 - Developing Life Skills and Connections
- JJD 8 - Education Services
- JJD 9 - Maintaining Safety and Security
- JJD 10 - Planning for Transition and Aftercare
- JJD 11 - Case Closing and Follow-Up
- Juvenile Justice Residential Services (JJR)
- JJR - Definition
- JJR 1 - Person-Centered Logic Model
- JJR 2 - Personnel
- JJR 3 - Intake and Assessment
- JJR 4 - Service Planning and Monitoring
- JJR 5 - Family Connections and Involvement
- JJR 6 - Service Culture
- JJR 7 - Health Services
- JJR 8 - Mental Health Services
- JJR 9 - Services for Substance Use Conditions
- JJR 10 - Education Services
- JJR 11 - Development of Social and Independent Living Skills
- JJR 12 - Workforce Development Services
- JJR 13 - Living and Service Environment
- JJR 14 - Maintaining Safety and Security
- JJR 15 - Planning for Reentry and Aftercare
- JJR 16 - Case Closing and Aftercare
- Mental Health and/or Substance Use Services (MHSU)
- MHSU - Definition
- MHSU 1 - Person-Centered Logic Model
- MHSU 2 - Personnel
- MHSU 3 - Intake and Assessment
- MHSU 4 - Service Planning and Monitoring
- MHSU 5 - Clinical Counseling
- MHSU 6 - Therapeutic Services
- MHSU 7 - Medical Care and Clinical Support Team
- MHSU 8 - Outpatient Withdrawal Management
- MHSU 9 - Office-Based Opioid Treatment
- MHSU 10 - Care Coordination
- MHSU 11 - Support Services
- MHSU 12 - Case Closing and Aftercare
- Mentoring Services (MS)
- Outreach Services (OS)
- Out-of-School Time Services (OST)
- OST - Definition
- OST 1 - Person-Centered Logic Model
- OST 2 - Personnel
- OST 3 - Access and Enrollment
- OST 4 - Building Supportive Relationships Between Program Participants and Adults
- OST 5 - Promoting Positive Behaviors and Healthy Peer Relationships
- OST 6 - Positive Approaches to Guiding Behavior
- OST 7 - Family Connections
- OST 8 - Community Relationships and Partnerships
- OST 9 - Programming and Activities
- OST 10 - Programming and Activities: Arts Education and Enrichment
- OST 11 - Programming and Activities: Health and Wellness
- OST 12 - Programming and Activities: Academic Enrichment and Skill Development
- OST 13 - Programming and Activities: Homework Help and/or Tutoring
- OST 14 - Programming and Activities: College and Career Readiness
- OST 15 - Programming and Activities: Mentoring
- OST 16 - Indoor Environment and Materials
- OST 17 - Outdoor Environment and Materials
- OST 18 - Health and Safety
- OST 19 - Supervision
- Opioid Treatment (OTP)
- OTP - Definition
- OTP 1 - Person-Centered Logic Model
- OTP 2 - Personnel
- OTP 3 - Access to Service
- OTP 4 - Intake and Assessment
- OTP 5 - Service Planning and Monitoring
- OTP 6 - Community Services
- OTP 7 - Service Elements
- OTP 8 - Medical Services
- OTP 9 - Toxicology Testing for Continued Drug Use
- OTP 10 - Take-Home Privileges for Unsupervised Use of Medication
- OTP 11 - Dosage Requirements
- OTP 12 - Detoxification Treatment
- OTP 13 - Interim Maintenance Treatment
- OTP 14 - Opioid Treatment During Pregnancy
- OTP 15 - Withdrawal
- OTP 16 - Case Closing and Aftercare
- OTP 17 - Diversion Control
- OTP 18 - Program Administration
- Pregnancy Support Services (PS)
- PS - Definition
- PS 1 - Person-Centered Logic Model
- PS 2 - Personnel
- PS 3 - Intake and Assessment
- PS 4 - Service Planning and Monitoring
- PS 5 - Pregnancy Options Counseling/Birth Options Counseling
- PS 6 - Health Services
- PS 7 - Education Services
- PS 8 - Promoting Positive Life Course Development
- PS 9 - Case Closing and Aftercare
- Psychiatric Rehabilitation Services (PSR)
- Respite Care (RC)
- Refugee Resettlement Services (RRS)
- Residential Treatment Services (RTX)
- RTX - Definition
- RTX 1 - Person-Centered Logic Model
- RTX 2 - Personnel
- RTX 3 - Access to Service
- RTX 4 - Intake and Assessment
- RTX 5 - Family Involvement
- RTX 6 - Service Planning and Monitoring
- RTX 7 - Child Permanency
- RTX 8 - Coordinated, Individualized Team Approach
- RTX 9 - Service Array
- RTX 10 - Healthcare Services
- RTX 11 - Education Services
- RTX 12 - Community and Social Connections
- RTX 13 - Crisis Stabilization
- RTX 14 - Services for Pregnant and Parenting Residents
- RTX 15 - Substance Use Services
- RTX 16 - Residential Facilities
- RTX 17 - Privacy Provisions
- RTX 18 - Care and Supervision
- RTX 19 - Transition from the Service System
- RTX 20 - Case Closing and Aftercare
- Shelter Services (SH)
- SH - Definition
- SH 1 - Person-Centered Logic Model
- SH 2 - Personnel
- SH 3 - Intake and Assessment
- SH 4 - Service Planning and Monitoring
- SH 5 - The Rights of Service Recipients
- SH 6 - Program Facilities
- SH 7 - Service Components
- SH 8 - Supportive Services
- SH 9 - Youth Shelter Services
- SH 10 - Case Closing and Aftercare
- Supervised Visitation and Exchange Services (SVE)
- SVE - Definition
- SVE 1 - Person-Centered Logic Model
- SVE 2 - Personnel
- SVE 3 - Referral and Screening
- SVE 4 - Intake and Orientation
- SVE 5 - Service Environment
- SVE 6 - Off-Site Supervision
- SVE 7 - Visit and Exchange Management
- SVE 8 - Therapeutic Supervised Visitation
- SVE 9 - Case Documentation, Review, and Reporting
- SVE 10 - Case Closing
- Unaccompanied Children Services (UC)
- UC - Definition
- UC 1 - Person-Centered Logic Model
- UC 2 - Personnel
- UC 3 - Initial Assessment
- UC 4 - Comprehensive Assessment
- UC 5 - Service Planning and Monitoring
- UC 6 - Service Array
- UC 7 - Services for Pregnant and Parenting Youth
- UC 8 - Program Facilities
- UC 9 - Privacy Provisions
- UC 10 - Care and Supervision
- UC 11 - Sponsorship and Family Involvement
- UC 12 - Home Study
- UC 13 - Transfer of Care and Custody
- UC 14 - Post-Release Services
- UC 15 - Case Closing and Aftercare
- Vocational Rehabilitation Services (VOC)
- VOC - Definition
- VOC 1 - Person-Centered Logic Model
- VOC 2 - Personnel
- VOC 3 - Intake and Assessment
- VOC 4 - Vocational Planning and Monitoring
- VOC 5 - Skill-Development Training
- VOC 6 - Vocational Evaluation Services
- VOC 7 - Work Adjustment Services
- VOC 8 - Job Development Placement Services
- VOC 9 - Supported Employment Services
- VOC 10 - Work Services
- VOC 11 - Case Closing and Aftercare
- Workforce Development and Support Services (WDS)
- WDS - Definition
- WDS 1 - Person-Centered Logic Model
- WDS 2 - Personnel
- WDS 3 - Community Partnerships
- WDS 4 - Assessment-Based Employment Planning and Monitoring
- WDS 5 - Training and Personal Development Services
- WDS 6 - Job Development and Placement Services
- WDS 7 - Financial Literacy
- WDS 8 - Financial Asset Building Services
- Wilderness and Adventure-Based Therapeutic Outdoor Services (WT)
- WT - Definition
- WT 1 - Person-Centered Logic Model
- WT 2 - Personnel
- WT 3 - Access to Service
- WT 4 - Intake and Assessment
- WT 5 - Service Planning and Monitoring
- WT 6 - Family Connections
- WT 7 - Program Activities
- WT 8 - Health Services
- WT 9 - Educational Services
- WT 10 - Privacy Provisions
- WT 11 - Safety and Risk Management
- WT 12 - Physical Environment
- WT 13 - Equipment Safety
- WT 14 - Activity Technical and Safety Requirements
- WT 15 - Care and Supervision
- WT 16 - Transition to Independent Living
- WT 17 - Case Closing and Aftercare
- Ways to Work (WtW)
- Youth Independent Living Services (YIL)
- YIL - Definition
- YIL 1 - Person-Centered Logic Model
- YIL 2 - Personnel
- YIL 3 - Intake and Assessment
- YIL 4 - Service Planning and Monitoring
- YIL 5 - Service Coordination for Youth with Special Needs
- YIL 6 - Supportive Housing for Youth in Transition
- YIL 7 - Family, Community, and Workplace Connections
- YIL 8 - Transition from the Service System
- YIL 9 - Case Closing and Aftercare
- Youth Psychosocial Services (YPS)
Note: Depending on the services an EAP provides, the organization may be required to complete one or more additional service sections, such as: Counseling, Support, and Education Services (CSE); Case Management (CM); Mental Health and/or Substance Use Services (MHSU); or Crisis Response and Information Services (CRI).
Note: While many organizations have EAP services as a staff benefit, the EAP standards outlined in this section are intended only for organizations that directly provide EAP services.
Note: Please see EAP Reference List for the research that informed the development of these standards.
Note: For information about changes made in the 2020 Edition, please see the EAP Crosswalk.
Note: While many organizations have EAP services as a staff benefit, the EAP standards outlined in this section are intended only for organizations that directly provide EAP services.
Note: Please see EAP Reference List for the research that informed the development of these standards.
Note: For information about changes made in the 2020 Edition, please see the EAP Crosswalk.