For all individuals and families: crime victims services for victims of mass violence, applications for public benefits and insurance, crisis intervention services, and other services needed to recover optimum social, psychological, and physical functioning.
For individuals, families, and children: mental health treatment or other counseling services, group activity and/or recreation programs, volunteer or employment programs, personal care services, foster care, respite care, intergenerational support services, vocational training, child care, and tutorial programs.
For individuals with special needs: counseling, services for substance use conditions, transitional living arrangements, residential treatment or other out-of-home placement, education, day treatment or activity programs, respite care, nutrition services, vocational training or rehabilitation, and transportation services.
For older adults: mental health or other counseling services, medical and rehabilitative services, escort/transportation services, social programs, volunteer or employment programs, in-home care services, skilled nursing services, senior companion or intergenerational support services, home delivered meals, telephone reassurance services, repair services, day care and respite services, and legal and financial services.
Examples: The organization can encourage active participation of individuals and families by demonstrating:
sensitivity to the willingness of the person or family to be engaged;
sensitivity to differences in presentation of needs over the phases of recovery and changes in availability of resources;
a non-threatening manner;
respect for the person, his/her autonomy, culture, and confidentiality; and
The organization maintains a comprehensive, up-to-date list of community programs and services and information on how to access them.
Service monitoring includes:
confirmation, usually within one or two working days, that a service has been initiated as scheduled;
verification, usually within 15 working days, that the service is appropriate and satisfactory;
follow-up every month at a minimum, or as needed; and
immediate response to any complaints or problems that develop in the delivery of service or with individuals and families.
The organization should tailor the type and frequency of service monitoring according to the needs of persons receiving services, frequency and intensity of service provided, barriers and resources that emerge, and frequency of contact with informal caregivers and cooperating providers.
The worker and a supervisor, or a clinical, service, or peer team, review cases routinely, consistent with established timeframes, to assess:
recovery plan implementation;
the individual’s or family’s progress toward achieving goals and desired outcomes; and
the continuing appropriateness of service goals.
When experienced workers are conducting reviews of their own cases, the worker's supervisor must review a sample of the worker's evaluations as per the requirements of the standard.
Because disaster recovery case management is time limited, case reviews should be conducted within meaningful timeframes that take into account the nature of the disaster; issues and needs of individuals and families; the frequency, duration, and intensity of services provided; and resources available.
The worker and individual, and his or her family when appropriate:
review progress toward achievement of agreed upon service goals; and
sign revisions to service goals and plans.
During disaster recovery planning and implementation, the organization:
engages in active and collaborative participation with community recovery resource meetings, as appropriate;
shares information at resource meetings regarding inventories of resources, such as available staff, money, or materials; and
assures that organizational representatives have authority to allocate resources at the community recovery resource meetings.