Examples: Information about service availability can include an explanation of the phases of disaster recovery case management.
Prompt, responsive intake practices:
include screening for level or intensity of service including screening for trauma exposure and/or trauma-related symptoms;
gather information necessary to identify critical service needs and/or determine when a more intensive service is necessary;
ensure equitable distribution of resources;
give priority to urgent needs and individual emergency situations, including early recognition of vulnerable populations;
support timely initiation of services; and
provide for placement on a waiting list or referral to appropriate resources when individuals cannot be served or cannot be served promptly.
Screening and intake activities involving individuals with disabilities should be performed by staff with relevant, specialized expertise to overcome barriers to service initiation specific to this population. Common barriers include transportation, attitudinal biases on the part of collaborating/referral service providers, and facility accessibility among others.
To ensure that transgender and gender non-conforming candidates for service are treated with respect and feel safe, service recipient choice regarding their first names and pronouns should be respected and intake forms and procedures should allow individuals to self-identify their gender.
The organization contributes to effective coordination, delivery, and use of disaster recovery resources by:
promoting and complying with the standardization of forms used for information gathering; and
sharing client information with necessary safeguards, including client consent for release of information to ensure confidentiality.
Examples: Shared database technologies may be one way to improve monitoring of client goal attainment among collaborating providers and promote the efficient and effective use of disaster-related resources.
Examples: Sharing client information without necessary safeguards can result in identity theft and unintentional release of client information.
Individuals and families participate in an individualized, culturally- and linguistically-responsive assessment that is:
completed within established timeframes;
updated as needed based on the needs of individuals and families; and
focused on information pertinent to meeting service requests and objectives.
Organizations that establish their own timeframes should be sensitive to the needs of individuals and families, ongoing recovery efforts and deadlines, and the need for timely development of a recovery plan.
The organization conducts the assessment in-person, in a place of the individual's or family’s choosing when possible, and:
includes assessment of natural supports and helping networks; and
promptly provides or makes arrangements for specialized assessments, as needed.
Conditions may require beginning an assessment by telephone and continuing in person at a location that takes into account client and worker safety, client confidentiality, and client accessibility. In-home visits are optimal for completing a comprehensive assessment.
The organization uses a comprehensive, evidence-based suicide risk assessment tool to assess the following when suicide risk is identified:
A re-assessment is conducted within five working days when there is a change in the individual’s or family’s status or circumstances, or a new issue or resource arises.
An organization that, due to contractual requirements, is unable to conduct re-assessments according to these timeframes should modify them to meet the needs and goals of individuals and families.