Disaster Recovery Case Management (DRCM) 3: Access to Service
The organization works with community partners and resources to minimize barriers that prevent individuals and families from accessing services.
The organization should establish partnerships and cultivate relevant resources that are LGBTQ-friendly to ensure that service recipients who identify as lesbian, gay, bisexual and/or are gender non-conforming are not hindered from receiving much needed recovery services.
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Examples: Agreements that address barriers can include community arrangements for provision of care for school age children while adults participate in disaster recovery services; transportation services for persons with disabilities; and providing, or arranging for, bilingual personnel or translators.
Effective, culturally- and linguistically-competent outreach strategies connect potential service recipients with accurate and appropriate information about community resources, service availability, and eligibility.
Case managers may receive cases through referral from another service provider or service unit within the organization that is responsible for outreach. Case managers that play no direct role in determining eligibility should, still have sufficient and current information about eligibility to provide accurate answers to service recipients' questions.