Standards for private organizations

2020 Edition

Crisis Response and Information Services (CRI) 7: Community Needs Assessment

The organization tracks information on community needs and the quality and availability of community resources.
2020 Edition

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Purpose

Crisis Response and Information Services operate as part of the community's crisis response system to provide immediate, dependable responses and reliable information to promote safety and stability for the individual in crisis.
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for collecting and summarizing community needs
  • Procedures for evaluating referral resources
  • Summaries provided to the community during the previous six months
  • Data on service use for the previous six months
  • Quarterly reviews of quality data for the previous six months
  • Interviews may include:
    1. Program director

CRI 7.01

The organization collects and periodically summarizes data on community needs and available resources, and shares summaries with the community.

CRI 7.02

The organization monitors service quality by:
  1. collecting data on service use; 
  2. evaluating referral resources on an ongoing basis to assess the safety, quality, and effectiveness of services provided; and 
  3. reviewing quality data quarterly.
Examples: Evaluations of referral resources may be conducted through site visits or inquiries of the referral resource's reputation in the community.