Crisis Response and Information Services Definition
Crisis Response and Information Services operate as part of the community's crisis response system to provide immediate, dependable responses and reliable information to promote safety and stability for the individual in crisis.
Crisis Response and Information Services are immediate methods of intervention that can include stabilization of the person in crisis, counseling and advocacy, and information and referral, depending on the assessed needs of the individual. Services may be provided via telephone 24-hours a day, on a walk-in basis during regular business hours, by mobile unit, or by telephone referral. Crisis Hotline Services establish immediate communication links and provide supportive interventions for people in critical or emergency situations.
Stabilization is a combination of methods used to return the service recipient to his or her pre-crisis level of functioning, including:
identifying the precipitating event;
mobilizing support and resources;
identifying coping skills; and
developing plans to ensure safety.
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