Standards for private organizations

2020 Edition

Community Change Initiatives (CCI) 7: Sustaining Progress

The organization works with relevant stakeholders to ensure the initiative and its achievements will be sustainable over time.
NA The organization only provides technical assistance to community change initiatives.
2020 Edition




Community Change Initiatives mobilize the community for action, strengthen the capacity of residents and organizations to effect and sustain change, build and improve neighborhoods, and lay the groundwork for future progress.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • Leadership training curricula, schedules of events, or other evidence of leadership development efforts in the community for the previous six months 
  • Copies of agreements with stakeholders, portions of relevant plans, or other documentation outlining steps for transitioning primary responsibility for the initiative's activities to community stakeholders
  • Copies of informational materials provided to the community on achievements and lessons learned for the previous six months


  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Stakeholders

CCI 7.01

The organization works with relevant stakeholders to develop, cultivate, and sustain current and future community leadership through training, mentoring, and experiential development opportunities.

CCI 7.02

The organization promotes increased community responsibility for sustaining positive outcomes by: 
  1. identifying the activities that will sustain results over time and responsible parties;
  2. fostering continued engagement of relevant stakeholders; and 
  3. determining its role in the future of the initiative.


Organizations typically take a less active role once an initiative is sufficiently organized to ensure sustained results. However, the extent to which an initiative can operate with autonomy may vary given the circumstances that prompted its development. For example, some funding sources may mandate a certain level of onging management and involvement by the lead organization (i.e. the organization seeking COA accreditation).

CCI 7.03

The organization promotes ongoing engagement of internal and external stakeholders and the community by: 
  1. publicizing the initiative's achievements and lessons learned; and
  2. celebrating achievements.