Standards for private organizations

2020 Edition

Community Change Initiatives (CCI) 4: Developing Stakeholders' Capacities and Connections

Community stakeholders are provided with opportunities to develop the skills and connections they need to participate in the initiative and sustain positive changes in their community.
2020 Edition




Community Change Initiatives mobilize the community for action, strengthen the capacity of residents and organizations to effect and sustain change, build and improve neighborhoods, and lay the groundwork for future progress.
Examples: Different techniques may be used to help stakeholders develop skills and cultivate networks. Examples of potential strategies include, but are not limited to: mentoring, coaching, modeling, workshops, conferences, and technical assistance provided by outside experts. Capacity-building opportunities may be provided to a group of stakeholders or they may occur one-on-one as an individual prepares to take on a specific task or role. They may also be provided directly by the organization or through referral. Given the nature of community building initiatives and the extent to which stakeholders are to be involved in the process, stakeholders’ capacities and connections will also be strengthened simply through their participation in the initiative.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Procedures for connecting stakeholders to other organizations, agencies, or parties
  • Training curricula and/or other relevant materials that demonstrate capacity-building opportunities
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Stakeholders
  • Observe trainings or other capacity-building opportunities, if possible

CCI 4.01

Individuals are provided with opportunities to:
  1. develop relevant skills;
  2. cultivate positive connections and social networks with other community residents;
  3. connect with organizations and institutions in the community; and
  4. mobilize for action.
Examples: Relevant skills may include, but are not limited to: organizing, leadership, problem-solving, decision-making, and group facilitation.

CCI 4.02

Community organizations and institutions are provided with opportunities to develop and strengthen:
  1. their internal capacities, including their leadership and governance; and
  2. their networks and alliances with other community organizations and institutions.

CCI 4.03

The organization helps community residents, organizations, institutions, and other stakeholders connect with people, resources, and opportunities outside of their community.
Examples: Establishing relationships with state and local government representatives is one way the organization can use ties outside the community to strengthen its community change initiatives.