Standards for Canadian organizations

2020 Edition

Youth Psychosocial Services (CA-YPS) 2: Personnel

Personnel providing youth psychosocial or wraparound services have the competency and support needed to provide services and meet the needs of the youth served.

Interpretation

Competency can be demonstrated through education, training, or experience. Support can be provided through supervision or other learning activities to improve understanding or skill development in specific areas.
2020 Edition

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Purpose

Youth participating in Psychosocial Services receive community based services that facilitate childhood development and resiliency using a holistic approach that improves family functioning and increases child well-being and safety.
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,  
  • With some exceptions, staff (direct service providers, supervisors, and program managers) possess the required qualifications, including education, experience, training, skills, temperament, etc., but the integrity of the service is not compromised; or
  • Supervisors provide additional support and oversight, as needed, to the few staff without the listed qualifications; or 
  • Most staff who do not meet educational requirements are seeking to obtain them; or 
  • With few exceptions, staff have received required training, including applicable specialized training; or
  • Training curricula are not fully developed or lack depth; or
  • Training documentation is consistently maintained and kept up-to-date with some exceptions; or
  • A substantial number of supervisors meet the requirements of the standard, and the organization provides training and/or consultation to improve competencies when needed; or
  • With few exceptions, caseload sizes are consistently maintained as required by the standards or as required by internal policy when caseload has not been set by a standard; or
  • Workloads are such that staff can effectively accomplish their assigned tasks and provide quality services and are adjusted as necessary; or
  • Specialized services are obtained as required by the standards.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards.  Service quality or program functioning may be compromised; e.g.,
  • A significant number of staff (direct service providers, supervisors, and program managers) do not possess the required qualifications, including education, experience, training, skills, temperament, etc.; and as a result, the integrity of the service may be compromised; or
  • Job descriptions typically do not reflect the requirements of the standards, and/or hiring practices do not document efforts to hire staff with required qualifications when vacancies occur; or 
  • Supervisors do not typically provide additional support and oversight to staff without the listed qualifications; or
  • A significant number of staff have not received required training, including applicable specialized training; or
  • Training documentation is poorly maintained; or
  • A significant number of supervisors do not meet the requirements of the standard, and the organization makes little effort to provide training and/or consultation to improve competencies; or
  • There are numerous instances where caseload sizes exceed the standards' requirements or the requirements of internal policy when a caseload size is not set by the standard; or
  • Workloads are excessive, and the integrity of the service may be compromised; or 
  • Specialized staff are typically not retained as required and/or many do not possess the required qualifications; or
  • Specialized services are infrequently obtained as required by the standards.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards.
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Table of contents of training curricula
  • Procedures or other documentation relevant to continuity of care and case assignment
  • Sample job descriptions from across relevant job categories
  • Documentation tracking staff completion of required trainings and/or competencies
  • Training curricula
  • Caseload size requirements set by policy, regulation, or contract, when applicable
  • Documentation of current caseload size per worker
  • Interviews may include:
    1. Program director
    2. Relevant personnel
  • Review personnel files

CA-YPS 2.01

Personnel providing direct services are qualified by: 
  1. a bachelor’s degree in a health-related field;
  2. an associate’s degree in a health-related field and minimum of one year of experience;
  3. 30 hours, or their equivalent, of college credit toward a bachelor’s degree in a health-related field and 1 year of experience; or
  4. two years of work experience in a supervised mental health setting.

CA-YPS 2.02

Direct service supervisors are qualified according to services provided, program design, and regulations and by one or more of the following:
  1. an advanced degree in a human services field and a minimum of two years professional experience;
  2. substantial experience in the psychosocial rehabilitation field which, based on the organization’s decision, substitutes for specific educational requirements; and/or
  3. federal or provincial certification, licensing, or registration in the psychosocial or psychiatric rehabilitation field.

CA-YPS 2.03

The program is under the direction of a rehabilitation specialist who has a minimum of 2 years direct care experience working with youth with a serious emotional disorder, and who is:
  1. a licensed mental health professional; or
  2. certified by Psychiatric Rehabilitation Canada/Réadaption Psychosociale Canada (PSR/RPS Canada) and has obtained the PSR/RPS Canada Children’s Psychiatric Rehabilitation Certificate.

Interpretation

Rehabilitation specialists may have a dual role of supervisor and program director, if their workload permits.

CA-YPS 2.04

A rehabilitation specialist is employed for:
  1. at least 20 hours per week when the program serves less than 30 youth; or
  2. at least 40 hours per week when the program serves 30 or more youth.

CA-YPS 2.05

Direct service personnel are trained on, or demonstrate competency in:
  1. partnering and engaging with families;
  2. the use, management, and side effects of psychotropic medications;
  3. youth psychiatric rehabilitation process and evidence based practises;
  4. the needs of youth who identify as lesbian, gay, bisexual, transgender, or gender non-conforming;
  5. the characteristics and treatment of emotional or behavioural problems of youth; and
  6. recovery and recognizing the risk factors that increase vulnerability to relapse.

CA-YPS 2.06

The organization maintains service continuity for youth by:
  1. assigning a worker early in the contact, when appropriate; and
  2. minimizing the number of workers assigned to an individual over the course of their contact with the organization.

CA-YPS 2.07

Employee workloads support the achievement of youth outcomes and are regularly reviewed.
Examples: Factors that may be considered when determining employee workloads include, but are not limited to:
  1. the qualifications, competencies, and experience of the worker, including the level of supervision needed;
  2. the work and time required to accomplish assigned tasks and job responsibilities; and
  3. service volume, accounting for assessed level of needs of clients.