WHO IS ACCREDITED?

Private Organization Accreditation

Lutheran Social Services of New England is a high-performing nonprofit organization. LSS is a powerful difference maker and go-to resource, driving ourselves to constantly anticipate futures that are different from the past. For 140 years, LSS has been caring for people in need in New England.
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VOLUNTEER TESTIMONIAL

Audrey Coleman, RN-MSN

Volunteer Roles: Military Reviewer; Peer Reviewer; Team Leader

My first experience with COA was in 1999 with what was a NC Area Program. I started as a peer reviewer in 2005, doing two to four site visits a year. I am also a team leader and have recently been approved to be a military reviewer.
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Purpose

Youth who participate in Wilderness and Adventure-based Therapeutic Outdoor Services expand individual capabilities, develop self-confidence and insight, ameliorate symptoms, and improve interpersonal skills and relationships.

CA-WT 6: Program Components

The organization provides a structured, therapeutic program of services and activities that promote individual growth and learning.

Rating Indicators
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted, however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations (CA-HR 6.02) and training (CA-TS 2.03); or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • A number of client records are missing important information  or
  • Client participation is inconsistent; or
  • One of the Fundamental Practice Standards received a rating of 3 or 4.
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing; or  
  • Two or more Fundamental Practice Standards received a rating of 3 or 4.

Table of Evidence

Self-Study Evidence On-Site Evidence On-Site Activities
    • A description of program components
No On-Site Evidence
    • Interview:
      1. Program director
      2. Relevant personnel
      3. Youth or families served
    • Review case records

  • CA-WT 6.01

    The organization provides a structured, therapeutic, interdisciplinary program that includes:

    1. an orderly, planned series of activities to help participants develop positive personal and interpersonal skills and behaviours;
    2. therapeutic, developmentally appropriate, experiential activities;
    3. individual, family, and/or group psychotherapy by qualified mental health professionals when indicated in the service plan and as appropriate to the participant’s needs, length of stay, and accessibility to clinical personnel; and
    4. educational services if indicated in the service plan or as required by law.

  • FP
    CA-WT 6.02

    The organization provides:

    1. adequate shelter from the elements;
    2. safe and healthful food and water; and
    3. clothing and equipment appropriate for the activities and environment.

  • FP
    CA-WT 6.03

    Participants may be discharged from a specific adventure-based activity or from the program if:

    1. their behaviour or other problems make continuation unsafe or ineffective; or
    2. evacuation from remote locations is deemed necessary for health or mental health reasons.
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