Standards for Canadian organizations

2020 Edition

Workforce Development and Support Services (CA-WDS) 6: Job Development and Placement Services

The organization provides the necessary job development and placement services to help the job seeker find and keep a job that is consistent with his or her employment plan.
NA The organization does not provide job development and placement services.
2020 Edition

Currently viewing: WORKFORCE DEVELOPMENT AND SUPPORT SERVICES (CA-WDS)

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Purpose

Job seekers who receive workforce development, support, and financial asset building services achieve increased economic self-sufficiency.
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Placement and follow-up procedures
  • Procedures for referring individuals to services
  • Sample labour market information provided to job seekers 
  • Training curricula or other informational materials on job search strategies
  • Community resource and referral list including support service providers

 

  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Job seekers
    4. Employers
  • Review case records

 

CA-WDS 6.01

The organization provides the job seeker with current labour market information, consistent with their employment objectives, including current job listings with salary levels and opportunities for advancement.

 

CA-WDS 6.02

The organization supports the job seeker’s search for employment by helping him or her develop a job search strategy and improve job search skills including:
  1. resume writing;
  2. interview and negotiation techniques; and
  3. accessing online resources.

 

CA-WDS 6.03

To promote job retention, the organization:
  1. offers varied placement opportunities;
  2. encourages job seekers to pursue living wage jobs;
  3. links job seekers to appropriate work supports; 
  4. provides job placements with potential for advancement; and
  5. provides job seekers, either directly or by referral, with needed support services designed to reduce barriers to job retention.
Examples: Work supports are federally and provincially funded programs that provide assistance to low-income families. Examples of work supports include public assistance and subsidized medical, education, and housing.

Examples: Common barriers to job retention include:
  1. family responsibilities;
  2. inaccessible or unreliable transportation;
  3. insufficient benefits or income;
  4. social isolation on the job;
  5. lack of dependable childcare;
  6. the continued use of alcohol or drugs; and
  7. a lack of affordable and dependable housing.

 

CA-WDS 6.04

Following a placement, the organization:
  1. follows up with both the employer and the employee to assess the appropriateness of the placement and address any emerging issues with placed workers; and
  2. continues follow-up and support services as appropriate to the identified needs of the individual and the employer.