Standards for Canadian organizations

2020 Edition

Workforce Development and Support Services (CA-WDS) 4: Assessment-Based Employment Planning and Monitoring

Each job seeker participates in the development and ongoing review of an assessment-based employment plan.
2020 Edition

Currently viewing: WORKFORCE DEVELOPMENT AND SUPPORT SERVICES (CA-WDS)

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Purpose

Job seekers who receive workforce development, support, and financial asset building services achieve increased economic self-sufficiency.
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • In a few rare instances, urgent needs were not prioritized; or
  • For the most part, established timeframes are met; or
  • Culturally responsive assessments are the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Urgent needs are often not prioritized; or 
  • Services are frequently not initiated in a timely manner; or
  • Applicants are not receiving referrals, as appropriate; or 
  • Assessment and reassessment timeframes are often missed; or
  • Assessment are sometimes not sufficiently individualized; 
  • Culturally responsive assessments are not the norm, and this is not being addressed in supervision or training; or
  • Several client records are missing important information; or
  • Client participation is inconsistent; or
  • Intake or assessment is done by another organization or referral source and no documentation and/or summary of required information is present in case record. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • There are no written procedures, or procedures are clearly inadequate or not being used; or
  • Documentation is routinely incomplete and/or missing.  
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Assessment procedures
  • Copy of assessment tool(s)
  • Employment planning and monitoring procedures
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Job seekers
  • Review case records

CA-WDS 4.01

Job seekers participate in an assessment that is:
  1. individualized;
  2. culturally and linguistically responsive; and
  3. completed within established timeframes.

CA-WDS 4.02

Assessments identify the job seeker’s:
  1. previous formal and informal work experience;
  2. relevant life experience;
  3. interests, aptitudes, and employment goals;
  4. training and educational needs;
  5. strengths and coping strategies;
  6. informal support networks; and
  7. barriers to employment and job retention.

CA-WDS 4.03

The organization works with the job seeker to develop and regularly review an assessment-based employment plan that includes: 
  1. agreed upon goals, desired outcomes, and timeframes for achieving them;
  2. services and supports to be provided, and by whom;
  3. the individual’s signature; and
  4. revisions to service goals and plans when needed.

CA-WDS 4.04

The organization works in active partnership with job seekers to: 
  1. assume a service coordination role, as appropriate, when the need has been identified and no other organization has assumed that responsibility;
  2. ensure that they receive appropriate advocacy support;
  3. assist with access to the full array of services to which they are eligible; and
  4. mediate barriers to services within the service delivery system.