Standards for Canadian organizations

2020 Edition

Vocational Rehabilitation Services (CA-VOC) 9: Supported Employment Services

The organization facilitates the integration of persons with severe disabilities into the competitive labour market through on-site training, real-world work environments, and ongoing support services.
NA The organization does not provide supported employment services.
2020 Edition

Currently viewing: VOCATIONAL REHABILITATION SERVICES (CA-VOC)

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Purpose

Individuals with disabilities who receive vocational rehabilitation services achieve increased community integration, social inclusion, and self-determination through the realization of their vocational goals.
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
No Self-Study Evidence
  • Examples of job descriptions
  • Skills training curricula
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
    4. Employers
  • Review case records

CA-VOC 9.01

The organization and the individual negotiate a customized employment arrangement with the employer that:
  1. is in the competitive labour market;
  2. has a competetive wage; and
  3. is tailored to the individual’s special needs. 
Examples: Customized employment arrangements can include, but are not limited to, job carving, job sharing, self-employment, and developing a new job description to address unmet business needs.

CA-VOC 9.02

Personnel provide ongoing support and direct supervision to the individual, both on and off the job site, as indicated in the vocational plan.

CA-VOC 9.03

The organization supports individuals to function as full members of the work community by offering soft-skills and interpersonal skills training.
Examples: Training topics can include, but are not limited to, how to use public transportation, engaging with coworkers, and time management.

CA-VOC 9.04

Job placement and ongoing support promote opportunities for career changes, job expansion, and promotion, as indicated in the vocational plan.