Standards for Canadian organizations

2020 Edition

Vocational Rehabilitation Services (CA-VOC) 8: Job Development Placement Services

The organization helps the individual find and retain employment appropriate to their vocational objectives and provides assistance to employers when individuals require special accommodations.
NA The organization does not provide job development and placement services.
2020 Edition




Individuals with disabilities who receive vocational rehabilitation services achieve increased community integration, social inclusion, and self-determination through the realization of their vocational goals.
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Copy of work-readiness assessment tools or criteria
  • Procedures for providing post-employment follow-up
  • Examples of local job market information made available to persons served
  • Informational materials or other information provided to employers
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
    4. Employers
  • Review case records


CA-VOC 8.01

Job development and placement services involve local employers who can demonstrate opportunities for career advancement.


CA-VOC 8.02

The organization provides the individual with:
  1. up-to-date information about the local job market, consistent with his or her interests and abilities;
  2. an assessment of work readiness;
  3. assistance in developing a job search strategy; and
  4. interview and negotiation techniques.


CA-VOC 8.03

The organization actively works with persons served to:
  1. increase their occupational exposure;
  2. bolster their confidence in the workplace environment;
  3. form reasonable expectations of parents and family members, or natural supports; and
  4. establish appropriate expectations of employment professionals.


CA-VOC 8.04

The organization provides post-employment follow-up services to improve job retention by:
  1. regularly assessing the appropriateness of the placement;
  2. providing ongoing evaluation of employee satisfaction;
  3. offering long-term support services, as necessary, to the service recipient; and
  4. exploring opportunities for career development and advancement.


CA-VOC 8.05

The organization documents in the case record:
  1. information about the individual's job;
  2. relevant information about the employer;
  3. initial follow-up within three months of job placement; and
  4. post-employment contacts.
Examples: Details about the placement can include, but is not limited to, the supervisor’s name, date of hire, or salary.


CA-VOC 8.06

The organization establishes and maintains relationships with employers, and services to employers include:
  1. education about disabilities, job accommodations, and the possibilities for, and benefits of, employing individuals with disabilities ;
  2. assistance with developing employment opportunities for individuals with disabilities;
  3. identification of and elimination of physical and attitudinal employment barriers; and
  4. on-site job analysis.