Standards for Canadian organizations

2020 Edition

Vocational Rehabilitation Services (CA-VOC) 7: Work Adjustment Services

The organization provides supervised employment opportunities to assist the individual in progressing towards the attainment of basic work skills, attitudes, and habits.
NA The organization does not provide work adjustment services.
2020 Edition

Currently viewing: VOCATIONAL REHABILITATION SERVICES (CA-VOC)

VIEW THE STANDARDS

Purpose

Individuals with disabilities who receive vocational rehabilitation services achieve increased community integration, social inclusion, and self-determination through the realization of their vocational goals.
1
All elements or requirements outlined in the standard are evident in practice, as indicated by full implementation of the practices outlined in the Practice Standards.
2
Practices are basically sound but there is room for improvement, as noted in the ratings for the Practice Standards; e.g.,
  • Minor inconsistencies and not yet fully developed practices are noted; however, these do not significantly impact service quality; or
  • Procedures need strengthening; or
  • With few exceptions, procedures are understood by staff and are being used; or
  • For the most part, established timeframes are met; or
  • Proper documentation is the norm and any issues with individual staff members are being addressed through performance evaluations and training; or
  • Active client participation occurs to a considerable extent.
3
Practice requires significant improvement, as noted in the ratings for the Practice Standards. Service quality or program functioning may be compromised; e.g.,
  • Procedures and/or case record documentation need significant strengthening; or
  • Procedures are not well-understood or used appropriately; or
  • Timeframes are often missed; or
  • Several client records are missing important information; or
  • Client participation is inconsistent. 
4
Implementation of the standard is minimal or there is no evidence of implementation at all, as noted in the ratings for the Practice Standards; e.g.,
  • No written procedures, or procedures are clearly inadequate or not being used; or 
  • Documentation is routinely incomplete and/or missing.      
Self-Study EvidenceOn-Site EvidenceOn-Site Activities
  • Work adjustment planning procedures
No On-Site Evidence
  • Interviews may include:
    1. Program director
    2. Relevant personnel
    3. Persons served
  • Review case records

CA-VOC 7.01

The individual participates in the development of an individualized, written work adjustment plan that specifies:
  1. measurable objectives and specific outcomes;
  2. the work environment in which the individual is likely to succeed; and
  3. personnel responsible for helping the individual to achieve the goals of the plan.

CA-VOC 7.02

Work adjustment services include supervised employment experiences that provide opportunities to learn:
  1. skills that require manual dexterity;
  2. psychomotor skills;
  3. skills necessary to find and keep a job; and
  4. interpersonal and communication skills.
Examples: Interpersonal and communication skills can include how to build and maintain positive professional relationships with coworkers, supervisors, and customers and how to resolve interpersonal conflicts in the workplace.