Service recipients receive bi-cultural information, assistance with making connections, and help obtaining private and public services to ease their entry and foster maximum stability, independence, and self-sufficiency in a new culture and community.
COA recognizes that the types of services and timeframes for service delivery may vary based on contractual agreements.
Currently viewing: REFUGEE RESETTLEMENT SERVICES (CA-RRS)
Refugees acquire the cross-cultural information, skills, and social support network needed to gain stability, make a positive personal and social adjustment, maintain family connections and well-being, and achieve educational, economic and civic participation goals.
Examples: Health and safety issues can include but are not limited to: insect and vermin infestation; uncollected refuse; missing smoke detectors, doors, or locks; electrical wiring hazards; and leaking water.
The organization provides language assessment and education directly or by referral.
Service recipients receive cultural orientation, as appropriate, to navigate unfamiliar and potentially challenging aspects of living in a new country, including information regarding:
public transportation systems or other viable transportation options;
tenants’ rights and responsibilities;
local cultural norms and practices.
The organization collaborates with formal and informal networks among settled and resettling members of the community to help service recipients:
make connections to both their local ethnic community and the predominant community; and
meet mutual social, religious, recreational, vocational, and educational needs.
When possible, organizations should connect service recipients to activities that foster preservation of their cultural heritage and ethnic identity.
Services are responsive to resettlement dynamics, including:
the variation in family members’ adjustment, depending on age, health, skills, personal qualities, role in the family, and family history;
a “back-and-forth” adjustment that can make it difficult to assess gains;
a focus on the service recipient’s greatest and basic needs;
the need to establish predictability and consistency; and
the value of complete, accurate, dependable information provided in a way that fosters self-support and maximum self-determination.
Programs that support cultural adjustment are appropriate to the person’s age, gender, and cultural background, and include:
opportunities to explore, understand, and cope with cultural differences;
support of the person's values, beliefs, and ethnic and religious identity;
recognition of the person’s coping skills, flexibility, and ability to make good decisions;
group and individual support;
group and individual opportunities for conflict resolution; and
information about how to locate and use community resources.
Organizations serving refugee families involved with child protection agencies work collaboratively with the child protection agencies and other providers to develop permanency goals that take into account cultural factors and all available community resources.
The organization should be able to demonstrate participation in the development of a culturally responsive permanency plan when they are working with a family that has been separated due to abuse or neglect. This participation may include involvement in permanency planning meetings or providing support at court hearings.
NAThe organization does not serve families involved with child protection agencies.
The organization builds positive relationships between service recipients and community members and providers by:
preparing each party for their initial meeting with one another;
serving as a resource to other organizations involved in resettlement and reunification efforts; and
facilitating effective communication between service recipients and critical service providers.