Standards for Canadian organizations

2020 Edition

Refugee Resettlement Services Definition


Refugees acquire the cross-cultural information, skills, and social support network needed to gain stability, make a positive personal and social adjustment, maintain family connections and well-being, and achieve educational, economic and civic participation goals.


Refugee Resettlement Services assist refugees with the migration and relocation process.
Resettlement services promote the social acceptance, acculturation, integration, and financial self-reliance of refugees in their new community. Organizations that provide these services often work in partnership with child protection, social services, medical and mental health providers, and the educational system. Examples of resettlement services include, but are not limited to: pre-arrival and reception; information and referral services; services to meet basic needs, including financial assistance, housing, and healthcare; cultural orientation; and services for separated refugee minor children.


COA recognizes that outcomes will vary according to program goals and client circumstances, and that the outcomes and timeframes the organization sets will include any specified through a contractual agreement.


Viewing: CA-RRS - Refugee Resettlement Services


Note: Some organizations have a mission to respond to a particular area of need, such as increasing job readiness and employability for individuals with limited education and job prospects; other organizations provide comprehensive services. Organizations that provide targeted assistance to refugees will complete other applicable COA service standards. Related applicable standards can include: Workforce Development and Support Services; Case Management; Family Foster Care and Kinship Care; Counselling, Support, and Education Services; Youth Independent Living Services; Group Living Services; Residential Treatment Services; and Services for Unaccompanied Children.

Note: Please see CA-RRS Reference List for a list of resources that informed the development of these standards.

Note: For information about changes made in the 2020 Edition, please see the RRS Crosswalk.